UK HealthCare Launches Digital Wayfinding Directly in MyChart, Powered by Gozio

Implementation addresses a persistent digital gap and ensures patients can complete the entire care journey

ATLANTA--(BUSINESS WIRE)--Gozio Health, an industry-leading location-aware mobile health platform, announced that UK HealthCare is now live with a completely new wayfinding experience embedded in MyChart. The integration, powered by Gozio’s blue-dot wayfinding technology, improves patient experience and satisfaction while reducing late arrivals and staff interruptions.

Based in Lexington, Kentucky, UK HealthCare uses MyChart to power electronic health records and provide patients a single point for accessing their health information across its academic medical center, four hospital locations, more than 80 specialized clinics and hundreds of outreach programs. By launching Gozio’s wayfinding solution for MyChart, the health system aims to further improve patient experience through guidance that takes patients from their front door to the point of care—all inside the digital ecosystem they already use to manage their health.

“Complex campuses like ours are often prone to late arrivals or missed appointments, which impacts both operational efficiency and patients’ overall perception of the entire care visit,” said Kayla Staley, Director of Digital Engagement at UK HealthCare. “Adding Gozio’s blue-dot wayfinding to MyChart gives our patients a one-stop shop to navigate their entire care journey from booking an appointment to traveling to it.”

Gozio’s Wayfinding for MyChart is available to Epic customers and listed in Toolbox on Epic Showroom. Purpose-built for healthcare, Gozio has mapped more than 200 million square feet of hospital campuses and is live at hundreds of sites nationwide. Health systems using Gozio Wayfinding achieve:

• 32% fewer missed patient appointments on average
• 4.7/5 patient satisfaction rating across health systems
• 77% of visitors reporting higher satisfaction

“Many health systems have invested extensively in patient portals or mobile apps to give patients the ability to better search, schedule and manage their care. But if you’re not addressing the ‘last mile’ of access, you’ll inevitably lose patients in this gap,” said Joshua Titus, CEO of Gozio Health. “Ensuring that patients can easily complete the entire journey—from appointment confirmation to the point of care—is essential when rounding out digital investments.”

To learn more, visit www.goziohealth.com.

About Gozio Health

Gozio Health’s open, mobile platform empowers health systems to deliver the world’s best unified patient experiences. By consolidating all of a health system’s patient-facing digital offerings into a single fully customized mobile app, the Gozio platform improves access and helps health systems achieve their business goals. Patients and visitors benefit from an easily accessible digital companion that allows them to confidently navigate their healthcare journey, strengthening engagement and driving patient loyalty. The Gozio platform has achieved 3 million installations and was the recipient of Modern Healthcare’s 2024 Best in Business Award for Patient Experience and Engagement. For more information, watch this video or visit www.goziohealth.com.

Epic and MyChart are registered trademarks of Epic Systems Corporation.