Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk today announced the availability of Zendesk Support Assistant for Microsoft 365 on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. This enhanced agent integrates Microsoft Agent 365 built to streamline employee service, the integration gives teams a faster way to support employees through AI-powered workflows inside tools they already use, such as Teams, Outlook, Word, and more.

“Most service tools ask employees to adapt to change how they work. We built this integration on the opposite premise: when service teams are already under pressure to do more with less, technology should meet employees where they are, not add to the burden,” said Vishnu Parimi, VP Product, Employee Service, Zendesk. “By integrating with Agent 365, Zendesk delivers support inside the channels that employees interact with daily, with the added security and oversight organizations need to confidently govern AI agents across Microsoft 365,” Parimi added.

Built for IT, HR, and service teams, the Zendesk Support Assistant integrates Agent 365 to enable ticket resolution, issue escalation, and support workflow management within employee workflows in Microsoft 365. The integration runs within Microsoft's security and compliance infrastructure, giving enterprises a unified control plane for AI agents, knowledge access, and communications.

“Through Microsoft AppSource, Zendesk customers around the world can easily find tailored line-of-business partner solutions that work with the products they already use,” said Srini Raghavan, Corporate Vice President, Microsoft Copilot & Agents Ecosystem at Microsoft Corp.

Zendesk Support Assistant for Microsoft 365 is now available on Microsoft AppSource. Learn more here.

About Zendesk

Exceptional service means never having to repeat yourself, whether you are a customer seeking help or an employee looking for answers. Zendesk orchestrates every service experience—wherever work happens—by powering an autonomous service workforce of AI agents, automation, and human expertise so every moment feels continuous, personal, and focused on real resolution. The Zendesk Resolution Platform unifies your workforce into a single system that improves with every interaction. Our discipline is simple: AI is the means, outcomes are the identity and enduring relationships are the result.