Diligent Report Finds 51% of Governance Professionals Experienced a Near-Miss Compliance Event, Underscoring the Need for a New Operating Model

New report highlights opportunity for general counsel and company secretaries to strengthen board visibility and shape AI oversight amidst expanding mandates and perception gap

NEW YORK--(BUSINESS WIRE)--As general counsel and company secretary responsibilities grow faster than team capacity, governance leaders have a chance to shape AI adoption, improve visibility and strengthen board oversight, according to the inaugural Global State of Legal Entity Compliance report from Diligent. The report shows a function becoming more strategic but held back by outdated operating models, with 47% of respondents citing technology gaps and legacy systems as their biggest challenge.

“Teams managing entity governance are facing more risk, more complexity, and higher expectations—all without more resources,” said Amanda Carty, General Manager, Compliance at Diligent. “The opportunity lies in how organizations respond. Strategic leaders are using this moment to modernize their operating model—connecting entity data, board oversight, and AI-driven execution to strengthen governance, support faster and more confident decision-making and elevate the function’s role across the organization.”

Governance leaders are eager to leverage AI but worry about control

• 64% of respondents identify AI governance as the most critical skill for the next three years—ranking it above every traditional legal capability—highlighting how governance leaders are increasingly positioned to shape how AI is adopted and governed across the organization.
• Comfort with AI completing basic actions without approval is almost evenly split – 38% would be comfortable, 36% would not—highlighting concerns about ceding too much control.
• 58% of respondents have AI employed somewhere in the function. The majority (69%) are using general productivity tools.

Expanding mandates are driving a need for new operating models

• 74% of practitioners say their scope has expanded in the past two years, while 46% report workloads outpacing headcount, stretching limited capacity across an expanding mandate.
• 47% name technology gaps as the single biggest barrier — now level with regulatory complexity (46%) indicating that outdated tools are as constraining as regulation itself.
• The operational cost of the current model is clear: More than 50% of respondents noted at least one near-miss compliance event in the past year.

Governance leaders are positioned to drive greater board impact—but recognition lags

• 56% of practitioners describe themselves as strategic advisors to the board, yet only 17% believe their board sees them that way, indicating that the function has matured faster than its perception.
• 52% say their boards underestimate the complexity of the entity function, often viewing it as administrative rather than as a strategic driver for risk, capital structure decisions and growth.
• Only 19% of practitioners have near real-time visibility of their obligations — most are working from delayed, incomplete data, often relying on spreadsheets to fill the gaps—making it harder to surface a clear, current picture of governance risk.

For governance teams facing a rapidly expanding mandate, Diligent brings together trusted data, connected workflows and purpose-built AI on one platform to simplify complex work and improve control. By embedding AI into the governance workflow, Diligent helps organizations reduce manual effort, improve data accuracy and support faster, more confident decision-making.

Download the Global State of Legal Entity Compliance report from Diligent here.

Learn how Diligent Entities can help power entity governance and compliance with AI-driven efficiency, here.

About the Global State of Entity Compliance report
The Global State of Legal Entity Compliance report is Diligent’s benchmark study on how corporate secretaries, general counsel and governance leaders oversee entity compliance across jurisdictions. The study draws on a global survey of 309 senior practitioners from North America, Latin America, Asia Pacific, the Middle East, Europe and the United Kingdom.

About Diligent
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. Learn more at diligent.com. Follow Diligent on LinkedIn and Facebook.