eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic

Medical Specialty Clinic leverages eClinicalWorks unified solutions to support remote care and operations with AI-driven workflows

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Medical Specialty Clinic, a Tennessee-based rural health clinic and med spa, is using AI-powered solutions from eClinicalWorks to meet the specific needs of its rural population: helping expand patient access and enhance care delivery across in-person, telehealth, and home-based visits.

As rural healthcare providers continue to face staffing shortages and technology gaps, it is essential to streamline workflows, billing, and patient outcomes using cost-effective AI-powered solutions. Located in a rural county without a nearby hospital, Medical Specialty Clinic serves as a vital healthcare resource for its community, offering a wide range of services and helping to close care gaps.

“Dr. Marshall, our primary provider, values the integration of AI tools like Sunoh.ai and AI Assistant for PRISMA, which streamline both patient care and operational workflows,” said Lori Tubbs, LPN and senior administrative staff at the Medical Specialty Clinic. “Since there are no local hospitals in our area, it takes longer for us to access patient records. PRISMA accelerates the extraction and management of large volumes of patient data, and the AI feature provides quick highlights for faster decision-making. While Sunoh.ai and the Image AI assistant for the fax inbox offer improved accuracy and efficiency, they contribute to significant time savings—saving at least an hour daily for providers and staff.”

Tubbs added, “eClinicalWorks is incredibly user-friendly and offers a one-stop shop for all our unique needs, including billing. In rural settings, transportation is a major barrier,” Tubbs said. “healow TeleVisits helps us maintain continuity of care, while eClinicalTouch allows providers to deliver care during home visits and manage scheduling directly from their mobile devices—even after hours.”

The eClinicalWorks AI-powered solutions are designed to meet the unique needs and address the challenges faced by all types of rural health clinics, health centers, and rural hospitals, offering:

• An intelligent AI bundle, which includes industry-leading AI solutions like Sunoh.ai - an AI scribe, healow Genie – an AI-powered contact center solution, and healow AI-powered no-show prediction model.
• Value-based Care (VBC) modules such as chronic care management (CCM), remote patient monitoring (RPM), and transition care management (TCM).
• It also includes PRISMA – the health information search engine and PRISMANet – the eClinicalWorks Qualified Health Information Network (QHIN™).
• It also includes healow patient engagement solutions such as healow TeleVisits™ for remote care, healow CHECK‑IN™ for easier booking and intake, and a patient portal for 24/7 access to patient records and care teams.
• Comprehensive behavioral health workflows for mental health and substance use care.

“eClinicalWorks AI-powered solutions are designed to strengthen care delivery and expand access for underserved rural communities,” said Girish Navani, CEO and co-founder of eClinicalWorks. “By simplifying complex workflows and integrating AI-powered tools directly into clinical systems, providers can spend less time navigating technology and more time focusing on patient care.”

By leveraging eClinicalWorks unified platform to streamline operations across telehealth, billing, care coordination, and home visits, Medical Specialty Clinic exemplifies how innovative technology and compassionate care can come together to meet diverse community health needs.

About Medical Specialty Clinic

Medical Specialty Clinic is a multi-specialty medical practice providing personalized, holistic care for patients of all ages. Our team of experienced physicians and nurse practitioners offer comprehensive care plans, preventive health services, and chronic disease management, ensuring long-term wellness and patient empowerment. For more information, visit medspecialtyclinic.com.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation, offering cloud-based solutions for Electronic Health Records and Practice Management. The company supports ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems to manage their revenue cycle, patient relationships, and Population Health initiatives. A large network of over 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for its flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. By combining innovation, leading-edge technology, and showcasing a strong commitment towards patient safety, eClinicalWorks empowers practices to grow and thrive amid the 21^st-century challenges in healthcare. For more information, visit www.eclinicalworks.com, follow eClinicalWorks on LinkedIn, Facebook, and X/Twitter, or call [phone].