Calabrio Workforce Management Earns the Solutions Partner with Certified Software Designation From Microsoft

Designation Recognizes Calabrio WFM for Delivering Software Solutions Built on the Microsoft Cloud That Demonstrate Interoperability and Meet Program Requirements

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint^®, The CX Automation Company™, today announced Calabrio Workforce Management (WFM) earned the Solutions Partner* with certified software** designation for Healthcare AI and Financial Services AI within the Microsoft AI Cloud Partner Program. This designation recognizes software that demonstrates interoperability with the Microsoft Cloud and meets program requirements.

“This certification matters because it shows Calabrio WFM was built for Microsoft Azure and Microsoft 365 integration from day one,” said John Bourne, senior vice president, global channels and alliances at Verint. “For Verint customers and partners, that translates into faster deployments, fewer integration surprises and quicker time to value from AI-driven workforce management on Microsoft’s cloud.”

The certified software designation reflects Calabrio WFM’s capabilities meeting the program’s requirements. The certified software solution demonstrates interoperability with Microsoft platforms such as Microsoft Azure, Microsoft 365 or Dynamics 365.

As part of this certification, Calabrio Agent Assist applies agentic AI within workforce management to support routine scheduling transactions through natural language. Embedded directly in Calabrio WFM, Agent Assist enables agents to volunteer for extra hours, submit absences, check PTO balances and identify appropriate times to update schedules, based on configured workforce rules and policies.

Agent Assist is built on Microsoft Foundry services and executes actions only after validating requests against organizational constraints. This approach helps reduce routine administrative work while maintaining enterprise controls and compliance. The expanded integration with Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center brings these capabilities into a single workflow designed for hybrid, AI-enabled contact centers.

“Attaining a Solutions Partner* with certified software** designation is an important way for partners to stand out in the market and demonstrate their proven capabilities in areas of high customer demand,” said Andrew Smith, GM, Partner Programs & Experiences. “Earning a certified software designation for your solution can help position you to meet the growing demand for cloud-based solutions. We’re pleased to welcome the Calabrio WFM solution to Microsoft's exclusive growing network of partners with certified software designations.”

Available on the Microsoft Marketplace, Calabrio WFM helps organizations manage their workforce more efficiently by embedding AI directly into daily agent workflows. With Agent Assist, Calabrio delivers a practical example of how agentic AI can reduce supervisor workload, increase agent autonomy and improve intraday staffing flexibility while operating securely within the Microsoft Cloud ecosystem.

Calabrio WFM also complements Verint WFM and Verint Financial Compliance which both integrate with Microsoft technologies.

Learn more about Calabrio WFM and how Verint’s AI-powered solutions can provide stronger, faster, measurable outcomes.

About Verint

Verint^® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

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*“Solutions Partner” refers to a company that is a member of the Microsoft AI Cloud Partner Program and may offer software, services, and/or solutions to customers. Reference to “Solutions Partner” in any content, materials, resources, web properties, etc. and any associated designation should not be interpreted as an offer, endorsement, guarantee, proof of effectiveness or functionality, a commitment or any other type of representation or warranty on the part of Microsoft. All decisions pertaining and related to your business needs including but not limited to strategies, solutions, partner selection, implementation, etc., rests solely with your business.

**A certification is (1) specific to the solution’s interoperability with Microsoft products and (2) based on self-attestation by the solution owner. Solutions are only certified as of the date the solution is reviewed. Solution functionality and capability are controlled by the solution owner and may be subject to change. The inclusion of a solution in the marketplace and any such designations should not be interpreted as an offer, endorsement, guarantee, proof of effectiveness or functionality, a commitment or any other type of representation or warranty on the part of Microsoft. All decisions pertaining and related to your business needs including but not limited to strategies, solutions, partner selection, implementation, etc. rest solely with your business.