Icertis Named a Customers' Choice Vendor in 2026 Gartner® Peer Insights™ Voice of the Customer for Contract Life Cycle Management Report

92% of Customers Recommend Icertis Contract Intelligence on Gartner Peer Insights

BELLEVUE, Wash.--(BUSINESS WIRE)--Icertis, the global leader in AI-native contract intelligence, today announced that it has been recognized as a Customers’ Choice vendor in the 2026 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management (CLM) report. Icertis was positioned in the top right quadrant based on the company’s overall experience, user interest, and adoption.

According to the report, 92 percent of customers recommend the Icertis platform, based on 67 ratings as of February 2026. Notably, 68 percent of the total 53 Icertis reviews came from companies with annual revenue exceeding $1 billion.

What customers say about Icertis:

• “Icertis has helped improve visibility, consistency, and control over contracts, which has helped streamline legal and business processes while reducing operational risk through standardized workflows and access controls,” said an IT Services customer with more than $30 billion in annual revenue.
• “Icertis has delivered as promised. Its capabilities have positioned us to go the next level as a global enterprise regarding contract management. We have received top-notch service [from] the Icertis team. As one of my company’s lawyers, what I like most is its automation features that allow business teams to handle more contracts without escalation to legal,” said a manufacturing customer with more than $30 billion in annual revenue.
• "The addition of Icertis Copilot and related AI capabilities allow users to automatically generate clear executive summaries from complex agreements in the 100-150 page range into an easily consumable format for leadership stakeholders. As a result, reviewers can focus directly on the issues that matter most instead of wading through every clause. Taken together, these are meaningfully reducing our CLM cycle times," said a telecommunications customer with up to $30 billion in annual revenue.

Icertis supports more than one third of the Fortune 100 and one out of every five businesses in the Fortune Global 500, delivering a complete contract intelligence layer for the enterprise. By embedding AI into every contract touchpoint, Icertis removes friction from negotiations, brings clarity to decision making, and turns business strategy into execution across every customer and supplier relationship. Powered by Vera – and trained on more than 17 million agreements – the Icertis platform centralizes contracts at the core of operations, creating a context-rich system of intelligent action that today’s leaders can rely on.

“We believe this endorsement from our customers reflects our focus and strong investment in solving the market’s most complex contracting challenges by leveraging AI at every step – accelerating time to value, reducing complexity for our customers, and delivering engagement that meets enterprises where they are in their contract intelligence journey,” said Alexandra Roberts, Senior Vice President of Consulting and Customer Experience, Icertis. “Legal, procurement, and finance teams are under increasing pressure to create greater value for their businesses. Icertis enables customers to do exactly that by leveraging Vera AI to optimize their most powerful assets – contracts that control every dollar in and out of the enterprise.”

The Gartner Peer Insights™ Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers. This distinction follows Icertis’ five-time recognition as a Leader in the Gartner® Magic Quadrant™ for Contract Life Cycle Management.

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Gartner, Voice of the Customer for Contract Lifecycle Management, Peer Contributors, 14 March 2025.

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About Icertis

Icertis is the AI-native contract intelligence company that turns enterprise strategy into faster execution at scale. Powered by Vera, the Icertis platform delivers an enterprise–wide contract intelligence layer that understands business and industry context – connecting agreements, data, and systems to drive the future of autonomous contracting.