Cleo Introduces Live, AI-Powered View of Orders – Giving Retail Suppliers Control & Intelligence to Ensure On-Time Fulfillment

Latest release of company’s Chargeback Prevention capability connects fragmented order data across systems, detects fulfillment risk in real-time, and proactively notifies teams to prevent chargebacks, fines, and deductions

CHICAGO--(BUSINESS WIRE)--Cleo, the pioneer and global leader in supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, today announced the latest release of its Chargeback Prevention solution for retail suppliers. With the latest enhancements, CIC now applies agentic workflows to bring fragmented data across systems into a live operational view affording suppliers’ greater visibility and decision-making intelligence to manage active orders during the fulfillment process.

The solution is both practical and valuable because suppliers can lose millions of dollars annually by failing to meet strict fulfillment and shipment performance requirements from major retailers. Their challenge is not a lack of data, but rather that information – such as order status, shipment events, acknowledgments, retail portals, and compliance signals – is scattered across systems and documents, making manual monitoring impossible given what modern retailers require. The result is chargebacks, deductions, and fines to suppliers amounting to up to 5% of annual revenues.

“Too many suppliers discover operational failures only after they show up as deductions or poor retailer scorecards,” said Mahesh Rajasekharan, President and CEO of Cleo. “Cleo applies AI to live order data so teams can detect risk sooner, understand what is driving it, and take action while orders are still in flight. This marks a paradigm shift from reactive deductions management to proactive chargeback prevention and management.”

How It Works

Cleo’s Chargeback Prevention solution enables retail suppliers to actively manage order performance and proactively detect risk while orders are still in flight. Cleo Integration Cloud uses AI to correlate signals around the order, so teams can work from a live operational picture instead of chasing updates across disconnected systems.

CIC users get a real-time, AI-powered view of which in-process orders are on-track, which are at-risk, and what actions are needed to ensure fulfillment performance metrics are met before deadlines. The solution empowers users to go from reactive responses to proactive decision-making through notifications, order drill downs, and intuitive scorecards to protect financial metrics.

This release builds on Cleo’s supply chain orchestration capabilities and extends the value of its recently announced Chargeback Prevention solution. Now, CIC customers can orchestrate multi-enterprise order processes across partners, systems of record, and business document types. Plus, in addition to allowing suppliers to monitor, prioritize, and resolve risks before they turn into chargebacks, fines, and deductions, the newly added capabilities also help companies to:

• Manage end-to-end order processes from capture to shipment and invoicing without needing deep technical expertise.
• Create a live digital view of every order across documents and systems with line-level execution visibility.
• Utilize AI to continuously sense real-time risk through evaluation of signals across the order process lifecycle and detect issues that threaten performance metrics.
• Surface late confirmations, incomplete shipment quantities down to the line item, and late shipments early enough for teams to intervene.
• Prioritize the most urgent issues to improve fulfillment performance across high-volume retail supply chains.

“The challenge of timely order execution isn’t from a lack of data or effort. The struggle is because operations teams lack unified visibility, control, and supply chain intelligence into what’s at-risk early enough to act,” Rajasekharan added. “This release reflects Cleo’s commitment to AI-powered supply chain orchestration by combining EDI, integration, live operational context, and intelligence to help business teams move faster, act earlier, and manage complex partner ecosystems with greater confidence.”

Meet Us at Gartner Supply Chain Symposium/Xpo

Businesses interested in learning more about Cleo’s latest release of its Chargeback Prevention solution can contact the company or visit with us at Gartner Supply Chain Symposium/Xpo in Orlando May 4-6. Come visit Booth 902 and see how Cleo’s AI-powered supply chain orchestration is helping organizations onboard trading partners faster, automate integration smarter, and protect every dollar of revenue.

About Cleo

Cleo is a leading supply chain orchestration software and solutions company that modernizes the movement and integration of B2B data to help businesses bridge the gap between supply chain planning and real-time execution.

About Cleo Integration Cloud

Cleo Integration Cloud (CIC) is an AI-powered platform, purpose-built to design, build, operate, and optimize supply chain processes by bringing together API, MFT, EDI, non-EDI integrations, and managed services through modern supply chain solutions. Cleo’s solutions provide its customers strategic end-to-end visibility into and control over revenue-critical business flows occurring across their ecosystems of partners and customers, marketplaces, and internal cloud and on-premise applications. More than 4,000 middle-market and enterprise customers across transportation & logistics, wholesaling & distribution, and manufacturing industries rely on Cleo to rapidly onboard trading partners, enable integrations between applications, and streamline supply chain workflow through proactive insights.