CARS Protection Plus Launches Circuitry.ai Warranty Decision Intelligence

AI-powered warranty platform empowers claims adjusters to resolve claims faster with greater consistency and clearer servicer communications

MONROEVILLE, Pa. & TAMPA, Fla.--(BUSINESS WIRE)--CARS Protection Plus, a provider of vehicle service contracts, today announced it has gone live with Circuitry.ai’s Warranty Decision Intelligence platform to support faster, more consistent claims decisions and improve communications with repair facilities.

Implemented in under three months, the platform is integrated with PCMI’s PCRS, CARS Protection Plus’s claims administration system, so adjusters can access AI-powered decision support inside their existing workflow.

With Circuitry.ai, CARS Protection Plus is using decision intelligence to help streamline claims handling and improve adjuster productivity and consistency. Within the claim workflow, the platform brings together contract and coverage terms, vehicle and repair details, parts and labor information, and prior claim history to help adjusters quickly understand what applies and why.

Intelligent claim scoring highlights key decision factors, flags missing or conflicting information for follow-up, and recommends next best actions, supporting faster review, clearer documentation, and more consistent, auditable decisions across teams. The implementation also includes automated notifications for claim authorizations, helping repair facilities receive timely updates while reducing manual follow-ups.

“At CARS Protection Plus, we are focused on improving the claims experience for our customers, repair facilities, agents, agencies, and internal teams,” said Lance LaCoe, President of CARS Protection Plus. “Our teams have collaborated closely and going live with Circuitry.ai within three months marks an important milestone in our AI roadmap. By integrating Warranty Decision Intelligence with our administration system, we are helping our claims adjusters work more productively and make more informed, consistent decisions while improving communication with dealers and agencies.”

Circuitry.ai’s Warranty Decision Intelligence uses AI-powered Advisors, Analysts, and Agents to augment warranty and service contract operations. The platform helps claims teams interpret coverage, evaluate repair information, identify decision factors, recommend next best actions, and automate routine steps such as notifications and workflow updates.

“We are excited to welcome CARS Protection Plus as a customer and deploy our industry leading warranty decision intelligence platform to improve service contract and claims operations,” said Ashok Kartham, CEO of Circuitry.ai. “By accelerating time to value and integrating directly with claim workflows, we are enabling companies to realize faster ROI. We are helping leading service contract organizations improve productivity, profit margins, and operational efficiency while delivering a better experience for servicers and customers.”

The deployment highlights the growing role of AI-powered decision intelligence in warranty and service contract administration. Rather than replacing existing claims systems, Circuitry.ai augments service contracts and claims admin systems with a decision layer that helps teams evaluate claims more intelligently, automate repetitive work, and continuously improve outcomes.

About CARS Protection Plus

CARS Protection Plus provides vehicle service contracts that help customers, dealers, agents, agencies, and repair facilities manage repair protection and claims support. The company offers programs including tire and wheel, GAP, appearance, and limited warranty coverages. The company is focused on delivering reliable service contract programs and strong claims experience across its network. Learn more at https://carsprotectionplus.com/.

About Circuitry.ai

Circuitry.ai delivers a Service Decision Intelligence platform and enterprise AI as a Service (AIaaS) applications designed for manufacturers and TPAs to improve service outcomes. By combining AI-driven knowledge, analytics, and automation, Circuitry.ai turns complex service lifecycle data into answers, recommendations, and actionable insights. Its AI workers, including Product Advisor, Service Advisor, Parts Advisor, and Warranty Specialist, help boost productivity, improve first-time fix rates, and support profitable growth through autonomous decision-making. Learn more at https://circuitry.ai.