CirrusMD Redefines the Point of Care: Immediate, Physician-First, Continuous, and Connected

CirrusMD launches virtual primary care model that drives measurable value for employers and members through upstream cost prevention and downstream cost containment

DUBLIN, Ohio--(BUSINESS WIRE)--CirrusMD, a Quantum Health company and the premiere on-demand virtual care platform, today announced a new model for virtual primary care that doesn't just meet members earlier in their care journey, it fundamentally expands what care can deliver in that critical first moment, creating measurable impact on healthcare costs and outcomes for both employers and members.

The Problem: Delayed Care Drives Costs for Everyone

One-third of Americans lack regular access to primary care. The geographic and financial barriers compounded by primary care physician shortages drive long wait times and fragmented experiences. When care is hard to access, members delay it, conditions worsen and costs escalate. While the healthcare industry tends to focus on high-cost claimants, CirrusMD is addressing the root cause of the primary care gap and its downstream impact: delayed, inaccessible or uncoordinated care earlier in the journey.

The Solution: Making Primary Care Immediate and Universally Accessible

Beyond making immediate care possible, CirrusMD expands what happens when a member seeks care. CirrusMD members connect with a physician in 60 seconds or less, 24/7/365, with no triage layers, decision burden or scheduling required. In that moment, care is:

• Comprehensive: Physicians diagnose, treat and address multiple concerns in a single interaction.
• Continuous: A 7-day engagement window allows follow-up and iteration.
• Guided: Members receive real-time direction to benefits, in-network providers and next steps.
• Connected: Physicians collaborate, access specialty input and operate with full patient context.

When care starts earlier, it works better from the very first encounter.

"We've fundamentally redesigned the point of care, leveraging all of the tools and resources available when someone needs care," said Jamie Hall, President of CirrusMD. "By making virtual primary care more accessible, immediate and comprehensive we're improving patient outcomes and preventing avoidable costs for employers. When care begins at the moment of need, everyone wins."

Measurable Impact for Employers and Members

• 94% patient satisfaction score: Members rate their care experience highly.
• 83% resolution rate: Most conditions are fully resolved through the platform.
• 3x ROI on care redirection alone: Employers see significant cost savings by preventing unnecessary ER, urgent care and specialty visits.
• Demonstrated improvement in clinical outcomes in areas such as asthma control, depression, anxiety, weight, BMI and blood pressure.

When the point of care meets the moment of need, and that moment is clinically comprehensive, people get healthier faster and costs go down for everyone.

Physician-First Care & Guidance: One Model, Complete Care

CirrusMD's Physician-First Care & Guidance model integrates urgent and primary care into a single, seamless experience. One physician team delivers:

• Virtual primary care and chronic condition management.
• Acute and urgent care; behavioral health and weight management (including GLP-1 prescribing).
• Medication management and lab/imaging ordering and review.
• Peer-to-peer specialty consults across 100+ specialties.
• Care coordination with integrated cost and quality data to guide in-network decisions.

By embedding client-specific benefits, navigation and provider networks directly into the clinical workflow, care continues from diagnosis through resolution.

Unlike traditional episodic care models that leave members to navigate next steps alone, CirrusMD delivers one connected care team, one continuous patient record and ongoing guidance, creating care that is always available, connected and aligned to the member's needs.

The Quantum Health Advantage

Now, as part of Quantum Health, CirrusMD builds on the physician-first care model by seamlessly integrating with navigation, benefits guidance, and cost and quality insights, creating a wholistic, coordinated system where members are supported from the first moment of need, care decisions are informed by real-time data and clinical care and navigation work together to drive better outcomes and lower costs.

"CirrusMD represents exactly what we envisioned: clinical care that begins immediately and integrates seamlessly with navigation and benefits guidance," said Dayne Williams, CEO of Quantum Health. "By connecting physician-first care with our navigation platform and cost and quality data, we're creating a truly coordinated system where members get the right care at the right time, guided by real-time insights. This is more than just better virtual care: it is a fundamental shift in how healthcare access, navigation and clinical delivery work together."

About CirrusMD

CirrusMD, a Quantum Health company, delivers virtual care that is instantly accessible, always informed, and directly connected to the patient’s longitudinal health record. We are solving three of healthcare’s most pervasive problems directly at the point of care: lack of access, lack of relevant information, and lack of care continuity. With a simple chat, our network of high-quality physicians is instantly accessible (<60 seconds), anytime (24/7/365), anywhere in the U.S. CirrusMD doctors are supported by our proprietary Clinical Intelligence Engine, which uses AI-based technology to mine the care encounter for underlying health risks, surface relevant benefit resources and update patient records via integration with a Qualified Health Information Network (QHIN). To learn more, contact us www.cirrusmd.com.

About Quantum Health

Quantum Health is the industry’s leading healthcare navigation company that helps organizations lower healthcare costs by simplifying care journeys and improving outcomes. Serving more than 500 clients and 20+ million members, Quantum Health provides a single point of contact across the entire healthcare journey, combining compassionate support and clinical expertise with advanced technology and predictive AI built on 25+ years of proprietary data.

Through the acquisition and integration of Embold Health’s provider analytics and CirrusMD’s virtual care platform, Quantum Health delivers the industry’s most complete suite of solutions. Members gain immediate on-demand access to physician-led virtual care and patented provider-quality data that guides them to the highest-performing specialists.

Only Quantum Health engages directly with providers to take immediate action at a member’s first moment of need, delivering better outcomes, a superior member experience and more efficient healthcare spending.

To learn more, visit www.quantum-health.com and connect with us on LinkedIn.