Solace Expands Insurance Coverage for Healthcare Advocacy

Bringing qualified advocates to millions more Americans through major health plans.

SAN FRANCISCO--(BUSINESS WIRE)--Solace Health today announced expanded insurance coverage across most major health plans, bringing professional healthcare advocacy to millions more Americans.

The U.S. healthcare system still asks patients to do what it has never meaningfully equipped them to do: coordinate their own care across multiple providers, interpret conflicting instructions, chase records, fight denials, and resolve billing issues. The burden is enormous, and 88% of U.S. adults report lacking the health literacy needed to navigate care effectively.*

Solace addresses that gap by pairing each patient with a dedicated healthcare advocate who helps manage the real work of navigating care. Solace advocates are experienced healthcare professionals, including Registered Nurses (RNs) and Licensed Practical/Vocational Nurses (LPNs/LVNs), with an average of 16 years in the field. They help patients understand their options, communicate across providers, manage insurance complexities, and keep care moving when the system drops the thread.

Now, as Solace’s insurance coverage expands to include commercial plans from UnitedHealthcare, Anthem Blue Cross Blue Shield and others, advocacy is available to far more people. What was often limited to Medicare or paid out of pocket is moving closer to where it belongs: inside the care experience.

Solace was founded after CEO and cofounder Jeremy Gurewitz watched his mother struggle through a healthcare system that offered no clear path and no one accountable for helping her navigate it. His experience defined the company’s mission from the start.

“No one should have to manage the healthcare system alone,” said Gurewitz. “Patients are expected to carry an unreasonable amount of administrative and emotional labor in the exact moments they are least equipped to do so. This expansion means millions more Americans can access a qualified advocate when they need one most.”

That support extends far beyond what patients see on the surface. For every hour spent directly with a patient, Solace advocates spend additional hours coordinating care, handling insurance calls, scheduling appointments, and tracking follow-up that would otherwise consume a patient's time and peace of mind. That work changes the experience of care: 98% of patients feel more in control after working with a Solace advocate, and 92% experience measurably better health outcomes.**

That impact is what Solace has now built to scale. This expansion underscores a simple truth: better health outcomes require more than access to appointments and treatments. They require an advocate.

For more information about Solace or to check eligibility, visit www.solacehealth.com.

About Solace Health

Solace Health (Solace) is a digital platform that connects patients with expert healthcare advocates who navigate the healthcare system on their behalf, improving outcomes and reducing system friction. Founded in 2022 by Jeremy Gurewitz and Sara Sargent after their own experiences with a fragmented healthcare system, Solace empowers patients to take control of their care journeys. Solace advocates coordinate appointments, manage treatment plans, and ensure continuity of care, helping patients and families overcome the obstacles that stand between them and better outcomes. Learn more at www.solacehealth.com.

Terms & Conditions

Eligibility varies by plan. Advocates do not provide medical or legal advice or services.

• *Based on 2006 data from the U.S. Department of Health and Human Services
• **Based on a 2023 report by the Coalition of Healthcare Advocacy Organizations