Motorola Solutions Redefines Crime Center Operations, Centering Workflows Around Measurable “Missions”

AI-driven CommandCentral Aware sets a new standard in automating intelligence and accelerating community outcomes

CHICAGO--(BUSINESS WIRE)--Motorola Solutions (NYSE: MSI) today announced a fundamental evolution of its CommandCentral Aware platform, establishing a new standard for real-time crime center operations. The platform now centers intelligence analysts’ activities around a new, measurable unit of work called a ‘mission’ - a unified digital workspace that enables them to seamlessly log, analyze and measure every investigative action in real time. The company’s mission-critical AI, Assist, operates continuously within the mission to support analysts in aggregating and highlighting the most vital data. As a replayable timeline, each mission shows exactly how an incident was managed and closed, helping agencies refine operations and solve more crimes, more quickly.

“The North Star for public safety agencies is to eliminate the time between situational awareness and strategic operational control,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “The insights gathered in real-time crime centers are vital, but have historically been ‘invisible.’ We’re providing a verifiable, game-changing shift - a single source of truth showing exactly how intelligence analysts are solving crimes - to intervene earlier, move faster and keep people safer.”

CommandCentral Aware unifies an agency’s real-time data and video streams into a secure, common operational view. Historically, proactive intelligence work - which can start before a formal 911 call or CAD incident is generated - has been trapped in manual notes and disconnected systems. Structuring this work into a common ‘mission’ workspace eliminates the time analysts waste jumping between screens and feeds, and with Assist identifying the most relevant camera feeds, drone footage, responder locations and incident details, analysts can prioritize focus, centralize insights and free more time for critical decisions as events unfold.

“Missions brings our agency’s valuable intelligence feeds into one place for better decisions and collaboration in the moment, while supporting our supervisors with clear metrics to improve operations,” said William Gessner, real-time crime center manager, Collier County Sheriff’s Office in Florida. “With this approach, we can make the ‘invisible’ work our analysts and investigators do to keep our community safer much more visible: the missing people found, the hit-and-run perpetrators identified, the crime rings stopped.”

“Each of our analysts typically spends the end of their day manually filling out a form to log their incident and investigative work,” said Leslie Rabon, executive director, Leon County Sheriff’s Office in Florida. “Tracking work through missions will cut our analysts’ administrative time in half, while giving us up-to-date insights on how their work is making our communities safer.”

The platform supports multi-user collaboration through integrations with CAD and mobile applications, making it easy for officers, analysts, call takers and dispatchers to work collectively on the same mission. Its real-time analytics dashboard details the time spent, data feeds accessed and actions taken to help leadership understand operational performance and demonstrate a clear return on investment by linking proactive work to tangible community safety outcomes.

About Motorola Solutions | Solving for safer

Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.