Perficient Demonstrates How Healthcare and B2B Organizations Move from AI Experimentation to Enterprise-Scale Execution

Industry-specific AI solutions showcased at Adobe Summit address the gap between AI ambition and execution

ST. LOUIS & NEW YORK--(BUSINESS WIRE)--Perficient, the global AI and technology consulting firm, today announced it will demonstrate production-ready AI solutions for healthcare patient engagement and B2B commerce at Adobe Summit 2026, which takes place April 20-22 in Las Vegas. The sessions address a critical challenge many industries face: while organizations invest heavily in AI and technology transformation, most struggle to move beyond pilots and proof-of-concepts to solutions that deliver measurable business outcomes.

Data from a recent market study conducted by Perficient confirms this execution gap. While enterprises are no longer constrained by access to AI technology, survey respondents ranked Business Intelligence & Analytics (76%) and Process Automation (72%) as top investment priorities, revealing that organizations recognize data capabilities and operational foundations must be established before AI solutions can deliver value. The constraint is delivering AI within unique, often regulated and high-volume, environments. With AI adoption and interest widespread across industries, respondents cited delivery and execution as the single most important factor in turning AI investments into outcomes.

This challenge manifests differently across sectors, but the pattern remains consistent. For example, healthcare organizations are spending millions on patient experience technology while patient satisfaction scores continue to drop, revealing the disconnect between investment and execution. In commerce, B2B buyers expect frictionless ordering and intelligent guidance, yet most organizations can’t deliver without rebuilding their entire commerce infrastructure. Perficient’s demonstrations at Adobe Summit will address both realities, showing how organizations can apply agentic AI to complex, industry-specific workflows that traditional implementations can’t address.

"Most organizations know what they want to build. They’re stuck on how to make it work in environments that weren't designed for AI," said Matt Shields, vice president of Adobe services, Perficient. "Our sessions at Summit show what happens when you stop experimenting and start executing. We’re building AI solutions that perform and scale in real enterprise environments, built for operational realities healthcare and B2B organizations actually face."

Transform Patient Engagement With an AI-Powered Healthcare Concierge

Perficient's Hyper-Personalized Patient Concierge integrates multimodal AI with Adobe Experience Manager to automate scheduling, triage, and care navigation. The solution delivers emotionally intelligent support that strengthens patient satisfaction and loyalty while reducing administrative burden. When implemented effectively, AI-driven engagement solutions like this help providers achieve up to a 20% increase in clinic revenue, as much as 20% reductions in operational costs, and patient retention improvements of up to 25%.

At Adobe Summit, Perficient’s experts will demonstrate how health systems can apply behavioral insights to deliver personalized content at the right moment, improving patient experiences, operational efficiency, and competitive differentiation.

Orchestrate Smarter B2B Journeys with ACCS and Agentic Commerce

Buyers no longer search for products. AI agents source them instead. As this shift accelerates across consumer and business markets, B2B organizations implementing agentic commerce capabilities report up to 60% faster quote-to-order cycles, 40% lower support costs, and 70% first-contact resolution rates.

Perficient’s B2B commerce demonstration will showcase how Adobe Commerce as a Cloud Service (ACCS), combined with agentic and generative commerce capabilities, orchestrates intelligent ordering to complete orders in seconds that once took hours. Perficient experts will demonstrate how B2B organizations can leverage Adobe Commerce Cloud, API Mesh, and Gemini for end-to-end orchestration and implement unified commerce platforms.

Connect with Perficient Experts at Adobe Summit

In addition to hosting industry-specific AI demonstrations, Perficient will deliver a presentation alongside its client to demonstrate how precision marketing operations transformed complexity into scalable performance using Marketo Engage, offering practical strategies to streamline operations and enhance personalization for teams at any maturity level.

Perficient will also host several networking events at Adobe Summit, including the 10^th Annual Women in Digital Breakfast, which brought together women leaders for candid conversation and meaningful connection around today’s digital work. Perficient's Adobe subject matter experts will be available at booth #2441 in the Community Pavilion to discuss how the firm brings deep industry expertise and data-driven design to Adobe implementations. For more information about Perficient's presence at Adobe Summit 2026, visit our website.

About Perficient

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.