Align Expands Award-Winning Managed Services Practice with Appointment of Director of Customer Success

NEW YORK--(BUSINESS WIRE)--Align, the premier global provider of technology infrastructure solutions and Managed IT Services, today announced the appointment of Skylar Moran as Director of Customer Success to lead client relationships across its growing Managed Services practice.

As demand for managed services continues to accelerate across the financial sector, Align's practice has emerged as one of the industry's most recognized and fastest-growing offerings. Built on a foundation of proactive support, deep security expertise, and white-glove client engagement, the practice has earned the trust of some of the most demanding organizations in the alternative investment space. Skylar's appointment reflects Align's commitment to investing in the leadership talent needed to sustain that momentum and continue raising the bar for service excellence.

"Our Managed Services practice is built on the belief that great technology outcomes start with great client relationships. Skylar's deep background in customer success, cybersecurity-focused service delivery, and scaling high-performing teams makes him an exceptional addition to our leadership. He brings exactly the expertise our clients need as they navigate a rapidly evolving technology environment." — Vinod Paul, President of Align Managed Services

“Skylar is a natural fit for the team and the culture we've built. Our clients are sophisticated and fast-moving. They expect a partner who matches that energy at every level! Skylar brings the strategic perspective and client-first mindset that will help us continue delivering the exceptional service Align is known for.” — Chris Zadrima, Chief Operating Officer

Skylar brings over 10 years of experience spanning customer success, sales, SaaS strategy, and cybersecurity-focused service delivery. Most recently, he served as Senior Director of Customer Experience at Adlumin (acquired by N-able in 2024), where he built and scaled a 30+ person Customer Experience organization from the ground up. During Adlumin's $240M acquisition, Skylar played a key leadership role in guiding customer experience strategy and integration.

"Joining Align at this moment is incredibly exciting. The alternative investment sector demands a level of precision and strategic partnership that goes beyond traditional managed services. I'm looking forward to working alongside a talented team to deepen client relationships and ensure that every organization we support has the technology foundation and they need to operate with confidence." — Skylar Moran, Director of Customer Success, Align Managed Services

In his role as Director of Customer Success, Skylar leads Customer Relationship Management across Align's client base, driving retention, expansion, and lifecycle strategy. Skylar partners closely with sales on strategic account planning and executive engagement, bringing a proactive, high-touch approach to every client relationship. For emerging managers, that means efficient scaling support; for established firms, greater visibility into risk, infrastructure, and long-term growth.

About Align

Align is a premier global provider of technology infrastructure solutions. For over 37 years, leading firms worldwide have relied on Align to guide them through IT challenges, delivering complete, secure solutions for business change and growth. Align is headquartered in Dallas, Texas and has offices in New York City, London, Virginia, Arizona, New Jersey, Chicago, San Francisco, Salt Lake City & Portland. Learn more at www.align.com.