UserTesting Appoints Neal Gottsacker as Chief Technology Officer to Accelerate AI-Powered Customer Understanding

BELLEVUE, Wash.--(BUSINESS WIRE)--UserTesting, the leading provider of customer insights for the enterprise, today announced the appointment of Neal Gottsacker as Chief Technology Officer. Gottsacker will lead the company’s global R&D organization and advance its next phase of innovation, focused on combining AI with human insight to transform how enterprises make decisions.

His appointment comes at a pivotal moment, as organizations move beyond traditional research and analytics toward AI-accelerated, insight-driven decision-making. UserTesting is at the forefront of this shift, helping companies pair the speed of AI with the depth and reliability of real human feedback.

Gottsacker will play a central role in scaling UserTesting’s vision for responsible AI-powered customer understanding, embedding AI across the research lifecycle while ensuring transparency, trust, and human accountability remain core to every insight.

At UserTesting, Gottsacker will focus on accelerating innovation across the company’s customer insights solution, including continued investment in AI-driven insights and the core workflows that help organizations better understand their customers and make more confident decisions.

“AI is fundamentally changing how decisions get made inside modern enterprises,” said Eric Johnson, CEO of UserTesting. “But speed without trust creates risk. Neal’s experience building and scaling AI-driven platforms—combined with his R&D leadership—will be critical as we deliver a new model: one where AI accelerates insight, and humans remain accountable for decisions.”

Gottsacker brings deep experience leading technology organizations through transformation and growth. Over the course of his career, he has built and scaled SaaS platforms, led global engineering teams, and driven innovation at key inflection points.

Prior to joining UserTesting, Gottsacker held senior technology leadership roles at Nintex, where he led R&D through a period of rapid growth and platform expansion. Earlier in his career, he led a division of HP Software and founded and ran his own startup, bringing a combination of technical depth, product vision, and entrepreneurial leadership.

At UserTesting, Gottsacker will focus on advancing the company’s AI strategy across its core pillars, including AI-assisted research, insight synthesis, and emerging agentic workflows, while maintaining the company’s commitment to transparent, inspectable, and human-centered AI systems.

“UserTesting is uniquely positioned to define the future of customer understanding in an AI-driven world,” said Gottsacker. “The combination of rich human insight and AI-driven analysis creates an opportunity to help organizations move faster, reduce risk, and make better decisions at scale. I’m excited to build on that foundation and accelerate what’s next.”

About UserTesting
UserTesting is the leading customer insights solution, enabling organizations to make confident decisions by understanding how real people experience their products, services, and ideas. The company's AI-powered platform provides on-demand access to diverse perspectives through a global participant network and flexible recruitment options. UserTesting delivers end-to-end capabilities from participant recruitment through AI-driven insight generation, helping design, product, marketing and research teams make better, smarter decisions, improve stakeholder alignment, and drive measurable business outcomes. Learn more at www.usertesting.com.