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Predictive Logistics Arrives: ShipStation® Intelligence Taps Shipment Data to Optimize Fulfillment, Delivery, and Returns

New AI-Powered ShipStation Intelligence Delivers Double-Digit Shipping Cost Reductions for Merchants

AUSTIN, Texas--(BUSINESS WIRE)--Today, ShipStation, a leading intelligent shipping and logistics platform, announced the launch of ShipStation Intelligence, a platform with a suite of AI-powered capabilities and features built to drastically reduce the cost, complexity, and technology sprawl of ecommerce logistics.

ShipStation Intelligence applies predictive AI across a shipment’s lifecycle to help merchants reduce operational inefficiencies and expenses, ultimately improving the experience for end consumers.

Early pilot results show:

  • Merchants cut shipping cost per order by 10–20% by automatically selecting the lowest available carrier rate
  • Elimination of up to five separate logistics tools in mid-market accounts, saving merchants up to $2,700 per month in subscriptions
  • Reductions in manual fulfillment steps by up to 40%
  • 112% increase in upsells with intelligent returns solution

“Ecommerce logistics has been stitched together across too many vendors for too long, rendering a merchant’s own data inaccessible to them,” said Kelly Vincent, Chief Product Officer at ShipStation. “We’re not only giving our customers out-of-the-box access to enterprise-grade reporting across the logistics chain but we’re also proactively helping them make better decisions.”

ShipStation Intelligence enables merchants to:

  • Automatically select the best carrier and service level for every shipment
  • Identify delivery risks and delays before shipments leave the warehouse
  • Automate fulfillment workflows to reduce manual work at scale
  • Optimize international shipping decisions including customs and duty management

“Work that used to take teams of logistics experts hours to run can now be completed in a matter of seconds,” Vincent continued. “More importantly, in this age of constant disruptions and razor-sharp margins, shippers can pivot on a dime, operationalizing resolutions in less time than it previously took to spot an issue.”

According to ShipStation’s latest research, delivery speed, cost, and reliability now have greater influence over consumer buying decisions. Merchants able to offer choice at checkout, speed up time to doorsteps, get ahead of issues, and pass on savings stand to gain customer loyalty, in turn.

ShipStation Intelligence is now available. For more information visit: shipstation.com/fulfillment/intelligence.

About ShipStation:

Every day, tens of thousands of ecommerce businesses rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. Since 2011, ShipStation's online shipping solution has helped businesses scale and deliver exceptional customer experiences—wherever they sell and however they ship. The multi-channel and multi-carrier platform offers over 400 integrations and partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including USPS, UPS, FedEx, GlobalPost, Amazon, Shopify, and BigCommerce. ShipStation is a member of the Auctane family of companies and is headquartered in Austin, TX. For more information, visit www.shipstation.com.

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ShipStation

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Contacts

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