Socotra Becomes First Insurance Core to Release Generally Available AI

Socotra Assistant is now available to all Socotra customers, supporting AI underwriting for all insurance products.

SAN FRANCISCO--(BUSINESS WIRE)--Socotra today announced the general availability of Socotra Assistant, a powerful AI underwriting capability built directly into Socotra Operations Workbench. The production-ready AI assistant dramatically improves underwriter productivity and accuracy with intelligent document import, risk assessment insights, and automated summaries—all without sacrificing security or auditability.

Socotra Assistant supports all insurance products and geographies. It is fully documented, supported by video walkthroughs, and can be set up in one week without any coding.

“Insurers see high value in AI, but they’re tired of demos and bolt-ons that don’t scale in production,” said Dan Woods, CEO of Socotra. “Socotra is now the only insurance core with built-in AI that is safe, quickly-configured, continually improving, product-agnostic, and available to all customers. Socotra AI is mature AI.”

Improve Underwriter Productivity with End-to-End AI Assistance

Because Socotra Assistant is directly embedded in Socotra Operations Workbench, it can analyze and act on live policy and billing data in real time. Socotra Insurance Suite (including Policy and Billing) was built for AI connectivity from the start, with open APIs, complete data fluency, and a flexible insurance data model. That modern architecture enables Socotra Assistant to support insurers through the entire underwriting process.

Underwriters can use Socotra Assistant to:

• Extract data from emails, documents, tables, ACORD forms, PDFs, and even handwritten notes
• Resolve missing or invalid data by interacting with Socotra Assistant in chat mode
• Analyze applications against risk assessment criteria, find issues, and draft resolutions
• Quickly view Socotra Assistant’s reasoning and information sources
• Automatically generate structured underwriting summaries and documentation with a permanent audit trail

Built for Governance, Scale, and Control

Socotra Assistant delivers governance and flexibility within regulated insurance environments through the following design principles:

• Human always in the loop: Socotra Assistant only makes changes or takes actions with explicit human approval.
• Explainable recommendations: Every finding includes clear reasoning and links to the data and sources used.
• Audit-ready execution: AI actions are permanently logged and viewable in underwriting records.
• Insurer-specific learning: The AI model DOES NOT learn from an insurer's secure data. Instead, Socotra Assistant learns each insurer’s specific risk assessment criteria and product workflows.

Further Information

Insurers interested in deploying AI within their core systems can explore Socotra Assistant’s video walkthrough, documentation, and setup guide. Attending Insurtech Insights Europe? Get a demo of Socotra Assistant at Booth B52 and join us for Insurtech on Tap.

About Socotra

Socotra is the AI-native insurance core platform built to support production AI at scale in regulated environments. Its robust cloud, data fluency, and industry-leading platform maturity enable agentic AI to safely operate within core policy, billing, and underwriting workflows.

AI with other systems requires heavy customizations that are difficult to maintain and don’t scale. Only Socotra keeps 100% of its customers continually updated, making AI features instantly available to all. Socotra’s AI increases underwriting productivity, automates operational workflows, drastically reduces IT expenses, and continuously improves decision-making. Socotra supports any line of business or geography and is used by insurers worldwide to modernize their core systems and deploy new AI capabilities. Learn more at socotra.com.