GoTo Launches AI-Powered Patient Communications Platform for Clinics and Multi-Location Practices

GoTo Connect for Healthcare integrates with leading EHR and practice management solutions to unify every patient touchpoint from first call to follow-up

BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today launched GoTo Connect for Healthcare, a new vertical-specific patient communications solution designed for small to mid-sized healthcare clinics, specialty practices, med spas and family care providers.

GoTo Connect for Healthcare is a secure, omnichannel patient communications platform that combines voice, SMS, scheduling, and AI-powered automation together in one solution. Deeply integrated with leading electronic healthcare record (EHR) and practice management (PM) solutions, it helps to provide everything a clinic or multi-location practice needs – built-in, not bolted on – to manage care, stay HIPAA-compliant, and focus on patient outcomes.

The platform delivers the enterprise-grade power of large-scale communications systems without the complexity, cost, or IT burden. While many healthcare organizations rely on fragmented tools for calling, texting, scheduling, and patient outreach, GoTo Connect for Healthcare brings every touchpoint together into one secure, unified solution designed specifically for healthcare.

“At GoTo, we understand that providing a great patient experience is about more than just managing calls. It’s about enabling better interactions, growing your practice, and delivering an experience patients appreciate,” said Damon Covey, General Manager, GoTo Connect at GoTo. “With insights from thousands of our existing healthcare customers, we designed GoTo Connect for Healthcare to make it simple for patients to book appointments automatically, connect to the right department, and ensure patients get the follow-up care they need.”

An All-in-One Platform Built for Healthcare
By unifying voice, SMS, AI-powered scheduling, intelligent call routing, and patient triage, GoTo Connect for Healthcare eliminates silos and brings every patient touchpoint into one secure, easy-to-manage system. Instead of juggling multiple vendors and third-party answering services, healthcare teams can now streamline daily processes, automate routine interactions, integrate with the systems they use daily, and engage patients more personally. The result: faster response times, improved coordination, fewer missed appointments, and an amazing patient experience from first contact to follow-up.

Key highlights and capabilities of the new platform include:

• Deep Integrations: GoTo Connect for Healthcare is integrated with leading EHR and PM systems such as Epic, athenahealth, ModMed, Labor Edge, Salesforce Health, eClinicalWorks, and Oracle Health. This ensures every interaction links to the right patient record, and staff can easily view prior communications for more personalized, efficient care.
• Smarter Call Management: 24x7, AI Receptionist transform how calls and communications are handled by answering and intelligently triaging inquiries, resolving questions, managing appointments, and routing patients to the right department at any time of the day or night.
• Actionable Insights: GoTo’s AI-powered analytics uncover patterns and trends, get real-time alerts on issues that require immediate attention, and coach staff to maximize patient and business outcomes.
• Privacy and Compliance: Practices can now elevate patient engagement while more confidently maintaining HIPAA compliance and keeping Protected Health Information (PHI) safe with built-in security controls so providers can focus on patient outcomes without compromising trust.
• Better Business Outcomes: With every customer opportunity captured, strong patient-practice engagement leads to fuller schedules, satisfied patients, more efficient teams, and better overall financial performance.

“[With GoTo Connect] we’re able to pull detailed analytics without relying on external support, which saves so much time and effort,” says Bailey Toledo, Patient Access Manager at Vista Healthcare.

GoTo Connect for Healthcare is currently available to healthcare providers in the United States. To learn more, please visit: https://www.goto.com/solutions/healthcare

About GoTo
GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,500 employees throughout North America, South America, Europe, Asia, and Australia.