Mobile Heartbeat's Banyan Platform Connects Health System Staff Across the Enterprise Through Microsoft Teams

Integration Allows Staff to Communicate Using Their Preferred Platform, Improving Care Coordination and Technical Collaboration

WALTHAM, Mass.--(BUSINESS WIRE)--Mobile Heartbeat, a proven leader in enterprise clinical communication and collaboration (CC&C), is spotlighting how its Banyan platform's Microsoft Teams integration is helping healthcare organizations extend secure, real-time communication beyond clinical teams to administrative, facilities, and support staff across the enterprise, creating a unified communication ecosystem that improves operational efficiency and patient care coordination.

Bridging the Communication Divide Across the Enterprise

Today's health systems communicate across the enterprise using multiple communication platforms: non-clinical teams collaborate using solutions like Teams, while care teams depend on specialized clinical communication platforms like Banyan which support critical workflows and offer robust directory services. Mobile Heartbeat's integration brings these platforms together, enabling seamless communication across the organization.

“Banyan’s integration with Microsoft Teams has been transformative for our operations. When a nurse needs technical support or has an equipment issue, they can reach IT instantly without switching platforms or workflows,” said Jake VanRoekel, Sr. System Administrator, Client & Collaboration Services at Mary Greeley Medical Center. “We're already looking forward to expanding this interoperability to include HR and other departments, which will further strengthen communication across our organization."

The Banyan platform's interoperability extends beyond Teams to include integrations with electronic health records (EHRs), nurse call systems, scheduling, medical devices, and other critical healthcare IT systems. “Health systems can see hundreds of IT support interactions per day,” said Dr. Annabaker Garber, RN, PhD, Chief Clinical Officer, Mobile Heartbeat. “Even when the problem is simple, like access or password resets, those issues are urgent in clinical workflows and require a quick response.” Banyan’s open architecture enables healthcare organizations to create a connected ecosystem that supports both clinical and operational workflows without forcing staff to toggle between multiple disconnected communication solutions.

Interoperability is Critical Factor in Operational Success

As healthcare systems grow more complex, interoperability has emerged as a critical factor in operational success. The ability to connect disparate systems and teams while maintaining security, compliance, and workflow efficiency separates leading healthcare organizations from those struggling with inefficient communication.

"Healthcare organizations are looking for solutions that work seamlessly with their existing technology investments while meeting the unique demands of clinical environments,” said Randy Nale, Director, US Healthcare Solutions at Microsoft. “Mobile Heartbeat's Banyan platform integration with Microsoft Teams demonstrates how interoperability can break down communication silos and create more connected, efficient healthcare enterprises."

Visit Mobile Heartbeat at HIMSS26

Mobile Heartbeat invites healthcare leaders, IT professionals, and industry stakeholders to visit Booth #4213 at HIMSS26 to see live demonstrations of Banyan's interoperability capabilities, including Microsoft Teams integration, and discuss how connected communication can transform healthcare operations.

To learn more about Banyan, visit Mobile Heartbeat.com.

About Mobile Heartbeat

Mobile Heartbeat leads enterprise clinical communication with the largest deployments, most patents, and unmatched customer success. Trusted by leading health systems nationwide including HCA Healthcare^® and Corewell Health East™, Mobile Heartbeat powers over 300,000 users and continues to reinvent enterprise mobility for healthcare.