LicenseFortress Achieves 83.3% NPS in 2025, Extending Multi-Year Leadership in Client Satisfaction

LOS ANGELES--(BUSINESS WIRE)--LicenseFortress, a global leader in independent software asset management (SAM) and licensing optimization, today announced its 2025 Net Promoter Score® (NPS) of 83.3%, as independently validated by ClearlyRated. This score represents a continued increase from last year and far surpasses the IT Services industry benchmark of 55%.

This month, LicenseFortress was named to ClearlyRated’s 2025 Best of IT Services list, an award recognizing service firms with exceptionally high client satisfaction ratings.

Independent Expertise That Clients Trust

“As software licensing becomes more complex and vendor-aligned services proliferate, organizations are looking for an independent partner they can trust,” said Dr. Michael Corey, Co-Founder and COO of LicenseFortress. “LicenseFortress has been vendor-independent since day one, and these results validate our commitment to defensible guidance, unmatched responsiveness, and genuine care for our customers.”

LicenseFortress achieved zero detractors, an uncommon milestone in B2B professional services.

Client Perspective

Survey responses came from IT leaders across healthcare, manufacturing, financial services, public sector, energy, and global enterprises.

One respondent summarized the experience simply:
"LicenseFortress provided valued expertise on complex licensing topics to drive the best outcome for us as an organization." — Head of Procurement, Global Technology Company

A Global Survey Demonstrating Industry-Leading Trust

This year’s results were based on a 43.2% response rate, significantly above typical participation across B2B surveys. Respondents consistently cited clarity, independence, and hands-on expertise as reasons they rely on LicenseFortress for software license compliance, optimization, risk mitigation, and ongoing managed services.

About LicenseFortress

LicenseFortress® is the leading independent software asset management and licensing optimization firm. The company delivers defensible, vendor-proof guidance across Oracle, Microsoft, IBM, VMware by Broadcom, and other major enterprise software ecosystems. Powered by the ArxPlatform® and its managed service tiers — ArxSecure® and ArxProtect® — LicenseFortress provides continuous compliance monitoring, legal and contractual support, and measurable cost savings backed by a financial guarantee.