PCI Pal Announces Accelerated Development of Model Context Protocol (MCP) Support to Enable Smarter Conversational AI Product Integrations

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal (LON: PCIP), the global provider of secure payment and customer interaction solutions for business communications, today announced its accelerated development plans for Model Context Protocol (MCP) for Conversational AI services. This advancement, expected to be fully available in the coming months, strengthens PCI Pal’s position as the preferred partner to communications providers seeking to secure conversations and payments across any communications channel.

MCP is an open-source standard that defines a universal method for AI models, including large language models and agentic AI systems, to connect with external data sources, tools, and third-party services. “With MCP support for PCI Pal’s API, the company’s secure interaction and payment capabilities will be seamlessly discovered and invoked by AI agents, reducing the need for custom integrations and expanding PCI Pal’s accessibility across the growing conversational AI ecosystem,” said Alessandro Dalla Volta, VP Product at PCI Pal.

As the volume of AI-driven customer engagement increases, enterprises and communications providers face a critical challenge: how to empower autonomous systems to complete sensitive actions, such as taking payments, verifying identity, or authenticating customers, securely, compliantly, all without disrupting the customer experience. Achieving this requires seamless integration into existing conversational workflows while preserving the highest levels of compliance, trust, and service quality.

What MCP Support Means for PCI Pal Customers & Partners

PCI Pal’s MCP capabilities are designed to reduce deployment friction across automated conversational channels. Through a single, MCP-aligned integration partners will be able to embed PCI Pal’s secure payment and customer interaction workflows consistently across voice bots and chat bots without custom development for each new experience.

With the majority of PCI Pal’s customers serviced via its extensive partner ecosystem, PCI Pal’s approach is deliberately vendor-agnostic, enabling partners and customers to innovate without the constraints of proprietary AI ecosystems. This stands in contrast to other market offerings that rely on tight coupling with a single AI platform, creating vendor lock-in and limiting the pace of customer-experience innovation.

By remaining vendor agnostic, PCI Pal ensures that enterprises can access critical payment and security capabilities whenever and wherever they need them, while retaining full freedom over which conversational AI systems they choose to adopt. This commitment to openness is central to PCI Pal’s technology strategy and reinforces its role as the leading provider of secure, compliant, multi-channel payment solutions in modern CX environments.

To learn more about PCI Pal, please connect with our team at www.pcipal.com.

About PCI Pal

PCI Pal (LON: PCIP) is the global provider of secure payment and customer interaction solutions, empowering organizations to securely take payments across any business communications environment including voice, chat, social, email, and contact center. With its patented, cloud-based platform, PCI Pal ensures that no sensitive payment data ever enters or passes through an organization’s environment, helping businesses stay compliant while delivering exceptional customer experiences.