Vervent Completes Major Credit Card Portfolio Conversion Demonstrating Expertise in Mission-Critical Platform Migrations

SAN DIEGO--(BUSINESS WIRE)--Vervent Inc., a fintech leader in loan and credit card servicing, has successfully completed a large-scale credit card portfolio conversion to a new processing platform in under 180 days, underscoring the company's capabilities in executing complex technology transitions while maintaining service continuity.

The conversion involved seamlessly transitioning over 165,000 customer accounts across multiple lifecycle stages, from active accounts to delinquent and closed positions. The successful migration generated $1.5 million in annual portfolio savings while improving operational quality and strengthening program control. The achievement demonstrates Vervent's ability to manage high-stakes servicing transitions that many consider among the most challenging undertakings in financial services. Additional details on Vervent’s conversion can be found here.

"Processor platform migrations are pivotal moments," said David Johnson, CEO of Vervent. "They require meticulous planning, flawless execution, and relentless communication. We approached this conversion not as a one-time project, but as an opportunity to enhance quality, reduce costs, and position our client for scalable growth. That's what servicing expertise looks like."

The conversion was executed through a methodical approach that prioritized customer continuity. Vervent conducted practice conversions at 90, 60, and 30-day intervals to ensure operational readiness. Application processing was shifted 90 days ahead of full account conversion, allowing the team to identify and resolve potential issues before impacting live accounts. Unnecessary conversions were purged 30 days prior to live migration, reducing complexity and risk.

Strategic Conversion Outcomes

• Quality Improvements: Standardized card programs, enhanced testing through consistent staging environments, and upgraded applications across sites, portals, and mobile platforms to strengthen customer experience.
• Cost Reduction: Optimized tier-based pricing and reduced processor expenses delivering $1.5 million in annual savings, directly improving bottom-line performance and supporting scalable growth.
• Increased Program Control: Reduced third-party reliance, standardized underwriting practices, and enhanced monitoring and reporting capabilities for greater marketing effectiveness and operational transparency.

Beyond the technical execution, Vervent prioritized customer communication throughout the process. The company proactively engaged customers months in advance and maintained transparent updates during the transition, resulting in minimal attrition and a seamless experience for account holders.

"What sets Vervent apart in conversions is our infrastructure and mindset," Johnson added. "We've built our systems to handle exactly these kinds of high-complexity, time-sensitive transitions. We don't view migrations as disruptions. We view them as strategic inflection points where the right partner creates real value."

Why Processor Migrations Matter to the Industry

Platform migrations represent some of the highest-risk operations in financial services. They require simultaneous management of technical complexity, regulatory compliance, customer experience, and operational continuity. Organizations that execute migrations poorly face customer attrition, compliance violations, operational failures, and significant financial loss. This is why experience, preparation, and execution discipline separate category leaders from the rest.

Over 35 years, Vervent has positioned itself as the trusted partner for complex transitions. From backup servicing activations in distressed environments to multi-million account platform conversions, the company has developed repeatable processes and deep expertise that deliver predictable results, even under pressure.

About Vervent:

Vervent is a fintech leader setting the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our partners with primary strategic services including Primary Loan and Lease Servicing, Backup Servicing and Capital Markets Services, eVault Solutions, Managed Services, and Credit Card Servicing. Vervent empowers companies to accelerate business, drive compliance, and maximize service. Contact us today at Vervent.com or [e-mail].