Deepgram Receives 2025 Customer Experience Innovation Award From CUSTOMER Magazine

Aura-2, the World’s Most Professional, Cost-Effective, and Enterprise-Grade Text-To-Speech Model (TTS), Honored for Improving Customer Service Technology

SAN FRANCISCO--(BUSINESS WIRE)--Deepgram, the world’s most realistic and real-time Voice AI platform, today announced that TMC, a global, integrated media company, has named its Deepgram Aura-2, the world’s most professional, cost-effective, and enterprise-grade text-to-speech (TTS) model, a 2025 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2025 CX Innovation Awards recognize best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social and AI-powered agents. Aura-2 was recognized because it isn’t just another “nice voice” model - it actually shows up for work. Aura-2 is the only TTS model purpose-built for enterprise use cases, rather than entertainment scenarios. Natural, accurate, and fast, Aura-2 delivers human-like speech with domain-specific pronunciation, including drug names, legal references, alphanumeric identifiers, and structured inputs like dates, times, and currency values. It also achieves sub-200ms TTFB latency and offers pricing that supports large-scale use. Powered by Deepgram Enterprise Runtime (DER), Aura-2 supports flexible deployment options across cloud, VPC, and on-premises environments, along with model hot-swapping and real-time optimization. These are capabilities that most TTS vendors are unable to provide.

“Congratulations to Deepgram for receiving a 2025 Customer Experience Innovation Award. Aura-2 has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from Deepgram in 2025 and beyond.”

“Aura-2 represents more than just a step forward in voice synthesis. It marks a shift in how enterprise-grade text-to-speech is built, evaluated, and deployed. From consistent pronunciation of structured data to real-time responsiveness under load, Aura-2 is engineered for production environments where clarity, reliability, and scalability are non-negotiable,” said Praveen Rangnath, CMO, Deepgram. “Indeed, we are honored to have won a 2025 Customer Experience Innovation Award, as it is presented by one of the most well-known and respected authorities on exceptional service, outstanding support, and premium customer care - Customer magazine.”

Try Aura-2 for Yourself

For those building real-time agents, automated workflows, or voice-first applications, now is the time to test what enterprise-ready TTS should sound like. Aura-2 is available via API with full documentation and a self-serve playground to help users get started quickly.

• Explore the API Documentation
• Try Aura-2 in the Deepgram Playground
• Sign up and get $200 in free credits — enough for over 13 million characters of synthesis.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customerzone360.com/.

About TMC

TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

About Deepgram

Deepgram is the world’s most realistic and real-time Voice AI platform, offering speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) capabilities–all powered by our enterprise-grade runtime. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through cloud APIs or as self-hosted / on-premises APIs – due to our unmatched accuracy, low latency, and pricing. Customers include technology ISVs building voice products or platforms, co-sell partners working with large enterprises, and enterprises solving internal use cases. Having processed over 50,000 years of audio and transcribed over 1 trillion words, there is no organization in the world that understands voice better than Deepgram. To learn more, visit www.deepgram.com, read our developer docs, or follow @DeepgramAI on X and LinkedIn.