The Mutual Group Appoints Tom Troy as Chief Executive Officer

WEST DES MOINES, Iowa--(BUSINESS WIRE)--The Mutual Group, LLC (“The Mutual Group” or the “Company”), a pioneering member-based platform built to help mutual insurers grow, modernize and thrive, today announced Tom Troy as Chief Executive Officer, effective January 5, 2026. Tom has over 30 years of experience at several major insurance carriers, including senior leadership roles at some of the largest and most-well respected mutual and reciprocal carriers.

Tom is a highly experienced insurance executive with a proven track record of leading organizations through periods of transformation and growth. In this role, he will be responsible for driving The Mutual Group’s strategic vision, expanding its platform and delivering exceptional value to its members.

Tom joins The Mutual Group from USAA, where he served as Chief Transformation Officer and previously from CSAA Insurance Group where he served as Chief Executive Officer and President. Beyond leading strategic initiatives, Tom has developed products, managed distribution channels and implemented tech-forward solutions.

Prior to leading CSAA, Tom was an Executive Vice President at Allstate, where he oversaw a multi-billion dollar portfolio of the insurer’s non-Allstate brands including Esurance, Ivantage, Encompass and business insurance. He also previously served in a variety of Executive Vice President roles at Liberty Mutual and held senior leadership positions with Safeco Insurance.

“We are thrilled to welcome Tom to The Mutual Group,” said Chuck Chamness, Chairman of The Mutual Group Board of Directors. “With his deep industry expertise, proven leadership and commitment to innovation, Tom is ideally suited to lead The Mutual Group as we accelerate our momentum and enter the next phase of growth. We are confident that Tom will build on the strong foundation laid by our team.”

“I also want to express my sincere appreciation to Tim Fleming for his outstanding leadership in successfully launching the Company and his unwavering commitment to the mutual industry and those we serve,” concluded Chamness.

“The Mutual Group represents a truly unique opportunity to support and strengthen the mutual insurance industry,” said Tom Troy. “I am honored to join this incredible team and look forward to working alongside the Board, our partners at Bain Capital and our members to advance our mission, expand our reach and deliver lasting value to the mutuals we serve.”

Tom Troy succeeds David Charlton, who has been serving as interim CEO since Tim’s departure in September of this year and will continue in this role until Tom begins in January of 2026. David will then continue in his position on the Board as part of this transition. Over the past year, The Mutual Group has continued to expand its platform, adding key senior leaders to drive growth and innovation while strengthening its capabilities to support mutual insurers.

About The Mutual Group

The Mutual Group is a pioneering, member-based insurance services platform built to unlock growth, drive modernization, and ensure that mutual insurers thrive in a changing industry. Guided by a commitment to doing what is right for our member mutuals and their policyholders, the Company promotes transparency, alignment of interests, and long-term sustainability. The Mutual Group helps its members achieve their ambitions by delivering the long-term capital, scale, and operational capabilities mutuals need to thrive, while preserving their independence, governance, and legacy. Based in West Des Moines, Iowa, The Mutual Group and its more than 400 employees support the company’s four service verticals: underwriting, claims, corporate services and technology. A Bain Capital Insurance portfolio company, The Mutual Group services more than $800 million in annual premium and is dedicated to building a stronger, more innovative future for mutual insurers. For more information, please visit TheMutualGroup.com.