Visio Lending Announces Michele Kryczkowski as New Chief Operating Officer

Nation’s largest independent originator of DSCR loans poised for rapid expansion under Kryczkowski’s leadership in operations, customer experience, and scalable growth

AUSTIN, Texas--(BUSINESS WIRE)--Visio Financial Services Inc. (www.visiolending.com), the nation’s largest independent originator of mortgages for residential real estate investors, today announced the appointment of Michele Kryczkowski as Chief Operating Officer.

As Visio continues its exponential national growth, Kryczkowski will lead multi-state operations, loan fulfillment, and customer experience initiatives designed to optimize scalability and deliver best-in-class service to retail and wholesale lending clients nationwide.

With more than 20 years of experience in mortgage operations, technology integration, and strategic leadership, Kryczkowski is widely recognized for her innovation, operational excellence, and collaborative leadership style. Before joining Visio, she led end-to-end mortgage operations across multiple channels at Citibank, where she drove a 70% decrease in loan costs and delivered annual operational efficiency gains exceeding 15%. She also held senior leadership positions at Planet Home Lending, First Guaranty Mortgage Corp., Pacific Union Financial, and MetLife Home Loans.

“Michele is a highly strategic and successful operations leader,” said Jenny Coupland, CEO of Visio Lending. “Her expertise in scaling lending platforms, optimizing customer and partner experiences, and building strong, data-driven teams will be invaluable as Visio enters its next phase of national expansion.”

Coupland added, “We are investing in leadership talent to strengthen the foundation that has already made Visio the nation’s trusted name in investor mortgage lending.”

“It’s an honor to join a team that has transformed the investor lending and DSCR loan space over the past 13 years,” said Kryczkowski. “I look forward to helping scale Visio’s impact on the industry and enhancing the standard of excellence they provide to real estate investors and partners.”

Kryczkowski’s appointment reflects Visio’s continued commitment to leadership excellence and sustainable growth, following a record year of originations, securitizations, and REIT performance in 2024. The company is projected to increase loan originations by 20% year-over-year.

ABOUT VISIO LENDING

Visio Lending is the nation’s largest independent rental property lender, providing flexible, fast, and reliable financing solutions for residential real estate investors. Founded in 2012 and headquartered in Austin, Texas, Visio combines deep capital markets expertise, proprietary technology, and a customer-first approach to simplify the lending experience for investors nationwide. Having originated more than $4.2 billion in rental property loans, Visio has established itself as a leading force in the investor mortgage space, driving innovation, transparency, and scalability across both retail and wholesale channels.