Catchpoint Launches Session Replay to Put the User’s View Directly in IT’s Hands

New video playback of user sessions lets web and IT teams watch exactly what users experience, enabling faster fixes, proactive prevention, and smoother collaboration across Dev, Ops, and Support via one consolidated end-to-end IPM Platform.

NEW YORK--(BUSINESS WIRE)--Catchpoint, the global leader in Internet Performance Monitoring (IPM), today announced the launch of RUM Session Replay, a new capability that gives WebOps and IT Operations a user’s-eye view of web experiences, turning every session into actionable insight for preventing issues before they spread.

This new capability is part of Catchpoint’s industry-leading web performance and optimization portfolio and is immediately available to all WebPageTest Expert customers at no additional cost. By combining best of breed synthetic testing with real user experience data, organizations can move beyond uptime metrics to achieve true digital performance optimization.

Session Replay provides developers and site reliability engineers with video playback of real user sessions, including clicks, scrolls, form entries, and DOM changes. This level of visibility eliminates guesswork and makes it easier to reproduce and resolve tricky front-end bugs or performance issues far faster than with traditional diagnostic methods. By connecting these interactions with frustration signals, such as rage clicks, quick backs, and bounces, teams can debug faster, reduce abandonment, and improve customer satisfaction.

What makes Catchpoint’s Session Replay different?

While some IT Ops tools offer variations of session replay capabilities, these are often fragmented across multiple tools, creating operational complexity. Catchpoint’s unique advantage lies in delivering session replay natively within its IPM platform, alongside Real User Monitoring (RUM), advanced synthetics, BGP monitoring, and distributed tracing, providing a single consolidated solution for end-to-end digital experience management.

Inside RUM Session Replay

Designed with developers and site reliability engineers in mind, Session Replay puts full visibility into the user journey directly at their fingertips.

Session Replay features

• Session Replay with Waterfall Correlation: Watch full video playback of user journeys (Every click, scroll, input, DOM changes) directly alongside waterfalls for context-rich debugging.
• Efficient Root Cause Analysis: Quickly find relevant sessions with event timelines, search, and filters.
• Frustration & Behavior Insights: Detect rage clicks, dead clicks, quick backs, and bounces to identify UX pain points.
• Included with Expert Plan: Available to all WebPageTest Expert customers as part of the plan at no additional cost.

“Web teams need to detect and understand digital user experience issues to protect not only revenue but their reputation as well,” says Mehdi Daoudi CEO & Founder Catchpoint. “Oftentimes, performance metrics don't give you the full picture. With Session Replay in their IPM arsenal, our customers are better equipped to protect their customer's trust and the reputation they have built over the years."

Matt Izzo, Chief Product Officer at Catchpoint added, “Developers often say that debugging front-end issues without context is like working blindfolded. We set out to change that. With Session Replay, we’re giving teams a crystal-clear view of the user journey, integrated directly with the rest of their Internet stack.”

Catchpoint will continue to expand its RUM Session Replay capabilities, with support for mobile applications on the roadmap. To learn more, visit: https://www.catchpoint.com/platform/session-replay

About Catchpoint

In today’s exacting digital age, performance is paramount. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs all rely on Catchpoint to ensure high performance and digital resilience by catching issues across the Internet Stack before they impact their customers, workforce or digital experiences. Catchpoint’s Internet Performance Monitoring (IPM) suite offers Internet Synthetics, RUM, BGP, Tracing, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics derived from the world’s largest, most detailed, active observability network.