SugarCRM Named to Constellation ShortList for Top Midmarket CRM Suites

DENVER--(BUSINESS WIRE)--SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named to the Constellation ShortList™ for Midmarket CRM Suites in Q3 2025.

The Constellation ShortList™ portfolio highlights the key players when considering technology investments in key areas and is designed to provide guidance on rapidly changing requirements and customer needs and demands.

The Midmarket CRM Suites ShortList was compiled based on Constellation client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.

Constellation defines midmarket organizations as those that typically have from 250 to 1,000 employees and generate between $250 million and $1 billion in annual revenues. According to the research, in the midmarket CRM space, buyers typically seek one or more products in a suite to support sales force automation, service and support, marketing solutions, and commerce capabilities. Buyers expect analytics to be pervasive, integrated, and easy to use.

Sugar Sell, sales-i, Market, and Serve are all part of SugarCRM’s platform designed to unify sales, marketing and service through intuitive AI-powered capabilities. Together, these solutions break down the silos that often exist within a business, ensuring a cohesive and efficient approach to customer relationship management and customer success.

“This Constellation ShortList recognizes the strengths of our AI-powered CRM platform,” said David Roberts, SugarCRM Chief Executive Officer. “Today’s organizations demand more than data and insights; they want CRM solutions to direct sellers and customer-facing teams to the right next steps. Sugar delivers AI-powered sales technology that simplifies the complexity that comes from hundreds of customers and thousands of products, improving the productivity and effectiveness of a typical seller.”

“As AI reshapes the business landscape, organizations are under increasing pressure to realize meaningful transformation,” said R “Ray” Wang, CEO and Founder at Constellation Research. “In this era of accelerated change, Constellation’s ShortList is designed to help companies identify top-performing solutions that drive efficiency and innovation.”

Click here to learn more about Sugar’s AI-driven solutions for CRM.

About the Constellation ShortList

Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.

Disclaimer: Constellation Research does not endorse any solution or service named in its research.

About SugarCRM

SugarCRM offers software solutions that help marketing, sales, and service teams reach peak efficiency through better automation, data, and intelligence so they can achieve a real-time, reliable view of each customer. Sugar’s platform provides leading technology in the sales automation, marketing automation, and customer service fields with one goal in mind: to make the hard things easier.

Thousands of companies in over 120 countries rely on Sugar by letting the platform do the work. Headquartered in the San Francisco Bay Area, Sugar is backed by Accel-KKR.

For more information about SugarCRM, visit: www.sugarcrm.com.