Outreach Becomes First Revenue Tech Company to Achieve ISO/IEC 42001 Certification, Signaling Global Leadership in Responsible AI

New Certification Reinforces Commitment to Transparent, Ethical, and Accountable AI Innovation

SEATTLE--(BUSINESS WIRE)--Outreach, the leading AI revenue workflow platform, today announced it has achieved ISO/IEC 42001:2023 certification, becoming the first company in its category to earn this distinction. This groundbreaking standard, developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), is the world’s first management system standard for artificial intelligence.

ISO/IEC 42001 provides a global framework for organizations to manage AI responsibly, ensuring transparency, fairness, accountability, and continuous improvement across the AI lifecycle. For enterprise customers, the certification offers clear validation that Outreach is proactively managing AI risk and aligning its technology with emerging regulatory and ethical expectations.

“AI is transforming how modern revenue teams operate, but innovation means nothing without accountability," said Abhijit Mitra, CEO of Outreach. “We’re proud to lead the industry in setting a higher bar for responsible AI. With ISO 42001, we’re again reinforcing our commitment to building secure, transparent, and ethical AI systems that our customers and partners depend on.”

As one of the first companies globally to pursue ISO/IEC 42001 certification, Outreach accelerated its audit timeline to coincide with the release of its newest generative and agentic AI features. This cross-functional effort, spanning Outreach’s Governance, Risk & Compliance (GRC), Engineering, Product, and Privacy teams, ensures rigorous controls are embedded across the entire AI development lifecycle.

ISO/IEC 42001 now joins a continuously growing list of Outreach’s enterprise-grade certifications, including:

• SOC 2 Type II – Security, availability, and confidentiality
• HIPAA – Healthcare data protection
• ISO/IEC 27001 – Information security
• ISO/IEC 27701 – Privacy information management

“Responsible AI is more than a buzzword - it’s our obligation,” said Angel Scott, Director of GRC at Outreach. “This certification helps us deliver on that promise by demonstrating our end-to-end commitment to AI governance, risk mitigation, and ethical innovation.”

Read more about our announcement here and learn more about Outreach’s commitment to trust here.

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform built for all revenue teams. Outreach infuses predictive, assistive, conversational, and agentic AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.