Bringing Care and Compliance Together as Certinal’s CFMS Unifies Consent Workflows Behind the Digital Front Door

WILMINGTON, Del.--(BUSINESS WIRE)--Hospitals have digitised admissions, labs, and records, but consent remains a fragmented and high-risk step in the patient's journey, often still managed with paper, email attachments, or disconnected scanning workflows. Despite EMRs and eSignatures, most consent processes rely on outdated tools or in many cases, no tools at all. This inefficiency delays care and exposes providers to legal risks and lost consent forms. Certinal, an enterprise-grade digital signature and workflow platform, introduces a new category: Consent Form Management System (CFMS) an easy-to-use HTML consent form builder with multi-language form creation, periodic legal topic updates, auto-drafting, versioning, and an audit-ready layer that unifies intake, consent, and compliance into a seamless, end-to-end workflow.

“Consent isn’t a document. It’s the heartbeat of trust in patient care,” said Aatish Dedhia, Founder & CEO, of Certinal Inc. “We’ve rebuilt it as a tamper-proof, audit-ready and compliant workflow so hospitals can focus on care.” Certinal’s CFMS doesn’t just digitize form, it transforms how consent operates across departments and systems. Designed for paper-based and digitally mature hospitals, the solution integrates with existing clinical and operational environments, powered by Advanced In-person consent workflow at hospital facility floors, real-time identity verification, data privacy and security compliance.

Certinal’s CFMS includes Consent form creation and management, Patient Responses, Response Transaction Management, Multi-facility support, Consent Insights Management, Reporting, and APIs, making it a comprehensive digital consent form management platform for large hospitals. It supports DPDPA regulatory requirements, advanced workflows for Witness and Translator involvement, and physician instructions pre-filled into the consent form during in-person or remote consultations.

Hospitals relying on manual or semi-digital consent workflows often face delays in diagnosis, transfers, and discharge, especially when forms are lost, scanned incorrectly, or stored in disconnected systems. Certinal’s CFMS replaces the patchwork with a centralized, workflow-first system, transforming a vulnerable operational bottleneck into a strategic advantage. “Digitization without workflow intelligence is just cosmetic,” added Dedhia. “Hospitals don’t need another dashboard. They need systems that just work across departments, devices, languages, and borders.”

Certinal already powers secure consent and digital workflows at global institutions like Bumrungrad International Hospital (Thailand), which modernized its patient experience using Certinal’s eSign capabilities. In their own words: “Certinal eSign helped us simplify patient onboarding while meeting our strict data security and compliance requirements,” said James McLeary, Group CIO and CSO, Bumrungrad International Hospital. “The platform gave us structure, audit trails, and ease of use, exactly what our teams needed to scale.” This foundational trust now extends to consent form management, enabling providers to unify consent journeys without additional systems or overhead.

Hospitals can assess and transform one of the weakest links in their digital experience, the consent workflow with a single, intelligent platform. It’s time to fix it.

About Certinal
Certinal delivers an enterprise-grade Unified Digital Transaction Management solution trusted in 80+ countries. Built for security, usability, and compliance, Certinal empowers large organizations with intelligent eSignature and webform workflows that meet global, regional, and industry-specific regulations. Recognized as a Leader in IDC MarketScape 2023 and a Strong Performer in Gartner’s Voice of the Customer, Certinal is the only eSignature provider to earn Gartner’s Customer First Badge and has achieved the fastest entry into Gartner’s Market Guide for Electronic Signatures. Certinal has filed 11 patents, 2 of which have been granted, reflecting its commitment to cutting-edge innovation, and boasts an exceptional Net Promoter Score (NPS) of 81.29 — far exceeding the industry benchmark.