Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards

Sprinklr was recognized as one of the most innovative companies and high-performing leaders in the customer contact space.

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, was recognized as the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards.

“It’s always amazing to see the kind of dedication and creativity both companies and the people behind them are bringing to customer experience,” said Mario Matulich, President of Customer Management Practice. “This year’s winners have gone above and beyond, and they deserve every bit of recognition. They’re not just doing their jobs, they are setting the standard for what great service really looks like.”

Sprinklr Service delivers end-to-end, AI-powered customer support across 30+ digital, social, and voice channels. It stood out as the leading product in the Could-Based CX Solution of the Year category, earning top recognition for exceeding the following criteria:

• Innovation in cloud-based customer experience technology
• Measurable impact on customer satisfaction and loyalty
• Operational efficiency and agent empowerment
• Strategic use of AI, analytics, and automation to personalize and optimize interactions
• Scalability and adaptability across industries and customer touchpoints

“Being named the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards validates our disruptive, digital-first approach to customer service, with enterprise-scale voice support, and the right collaboration between AI and human agents,” said Rory Read, President and CEO of Sprinklr. “This award reflects our team’s dedication to empowering enterprises to deliver extraordinary experiences on the channels their customers prefer; and we are grateful to CCW for the recognition.”

The winners were announced on June 10 at the CCW Excellence Awards Gala as part of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. For over 25 years, the global flagship event has brought together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

To learn more about Sprinklr Service, visit https://www.sprinklr.com/products/customer-service/.

About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, over 200 expert speakers, and over 200 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, www.customercontactweek.com

About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.