FORTÉ Launches New Advanced Service for Enhanced Zoom Room Performance

Zoom Advanced Service from FORTÉ Optimizes Meeting Room Performance and Alleviates Burden on IT Teams

MINNEAPOLIS--(BUSINESS WIRE)--FORTÉ, a leader in transforming the modern workplace, today announced its new Zoom Advanced service, a managed service tailored for organizations to more effectively manage their Zoom video conferencing rooms. Now, enterprise IT teams can transition the management and support of their Zoom Room solutions to FORTÉ, ensuring optimized performance while alleviating resource burdens.

Organizations can obtain Zoom licenses directly from Zoom or from FORTÉ, providing flexibility in managing their collaboration solutions. With 40 U.S. locations, FORTÉ specialists deliver immediate, unlimited remote and on-site support, ensuring a seamless Zoom Room experience.

Zoom Advanced service is enhanced with FORTÉ’s own Vision monitoring web portal integrated with the Zoom API. Customers benefit from escalation paths to FORTÉ’s collaboration support team, enhanced data insights, next day critical spares, and quicker resolution times.

“Our aim is to empower IT leaders to manage AV solutions with the same precision as traditional IT systems,” said Roger Patrick, Chief Operations Officer at FORTÉ. “Managing conference rooms as critical components of our customers’ IT ecosystems is essential. Our managed services and support experts ensure Zoom Room estates function proactively, keeping technology reliable and user friendly.”

Features of FORTÉ’s Zoom Advanced Service

Proactive Monitoring and Management

FORTÉ manages the administration and support of all Zoom solutions and rooms for its customers. Specialists work closely with IT teams to create a seamless integration experience while proactively monitoring each Zoom Room. If issues arise, FORTÉ engineers are ready to assist quickly.

Software and Security Management

Zoom Advanced Service guarantees each room is maintained at optimal software and firmware levels, ensuring readiness and reliability. Key features include:

• Controlled software and firmware deployments via the Zoom portal for scheduled updates.
• Compliance with customer change management policies for application updates, third-party software, and firmware adjustments for audio and camera systems.

Unlimited Remote and Onsite Support with Advanced Parts Replacement

FORTÉ provides tiered Service Level Agreements for incident and problem management, ensuring rapid identification and resolution of issues that may arise. Support includes advanced parts replacement, minimizing downtime, and maintaining the efficiency of Zoom rooms.

Reporting and Enhanced Services

Through FORTÉ’s Vision monitoring, customers have access to visual dashboards to view vital performance indicators and business metrics 24/7/365. End-users enjoy complete service history reporting, inventory analytics, trend evaluation, and fully managed escalation support with OEMs and third-party vendors.

FORTÉ is a worldwide leader in audiovisual and unified collaboration systems integration. The Zoom Advanced Service is deployed rapidly and scales to meet the dynamic needs of IT departments globally.

For more information about Zoom Advanced Service from FORTÉ, contact us at [e-mail].

ABOUT FORTÉ

FORTÉ is a leading provider of innovative communication and collaboration solutions and service, dedicated to transforming workplaces in corporate, education and government agencies. With a focus on innovation, scalability, and reliability, FORTÉ helps organizations create connected, productive environments where people, spaces, and technology work together effortlessly. FORTÉ empowers organizations with secure, future-ready systems that enhance every employee touchpoint. For more information, visit www.ourforte.com.