HDI Announces Winners of the 2025 HDI Awards

Celebrates the Individuals, Teams and Organizations that Achieved and Maintained the Highest Standards of Excellence in Technical Support and Service Management

LAS VEGAS--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place May 18- 22 at the MGM Grand in Las Vegas, NV.

The 2025 HDI Award winners:

Lifetime Achievement Award

HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service management professional with more than 25 years of experience across a variety of industries. Tedder has a proven track-record of success implementing ITSM processes, focusing on value delivery and organizational transformation. Tedder is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Tedder is a frequent presenter at industry user group meetings, webinars, and conventions. He is also an HDI trainer and consultant.

Individual Award Winners

• Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory
• Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology (RIT)
• Best Service and Support Analyst: Meghan O'Connor, UPMC
• Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter

Team Award Winners

• Best Customer Experience: UAA IT Experience Team
• Best Service and Support Culture: SitusAMC
• Best Service and Support Organization: First American Desktop Support
• Best Service Improvement Initiative: Unisys
• Best Use of Technology: First American, IT Service Desk

The Industry Award winners were evaluated through a meticulous selection process. Submissions were judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more.

Tara Gibb, Senior Director of HDI. “We reviewed many outstanding submissions to our program. We are thrilled to celebrate the outstanding individuals, teams and organizations that achieved and maintained the highest standards of excellence in technical support and service management. Congratulations to the winners of the 2025 HDI Awards.”

To learn more about HDI’s Global Service and Support Awards, click here.

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About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Connect.