Resource Pro Partners with Ascend to Launch ‘Direct Bill Complete’ Offering for Insurance Brokerages

Enhanced offering to help insurance agencies reduce costs, improve accuracy and accelerate commission reconciliation.

NEW YORK--(BUSINESS WIRE)--ReSource Pro, a global provider of technology and operations solutions for the insurance industry, today announced an expansion of its Direct Bill Complete offering through the integration of technology from Ascend, a leading AI-powered insurance automation platform for insurance businesses. Designed to streamline and simplify the reconciliation of direct bill commissions, the enhanced solution pairs ReSource Pro’s expert service delivery with Ascend’s advanced technology to help insurance brokerages accelerate processing times, improve financial accuracy and reduce operational costs.

Processing direct bill commission statements remains a time-consuming challenge for insurance agencies. With thousands of statements arriving each month from hundreds of carriers, in more than 13,000 unique formats, agencies spend hundreds to thousands of hours monthly on manual entry, reconciliation and error resolution.

Direct Bill Complete accelerates transaction matching, reduces human involvement by up to 95%, and improves accuracy and data quality. This approach delivers 20% to 50% cost savings and provides actionable visibility into commissions and revenue.

Key components of enhancing Direct Bill Complete with Ascend’s platform include:

• Automation of manual tasks across the direct bill workflow
• Scalable support for exception handling and quality assurance
• Improved visibility into commissions, payments and revenue activity
• Faster reconciliation and improved cash flow management
• Enhanced service quality with fewer errors and shorter turn-around times

“Solving our clients’ operational challenges begins with understanding the intricacies of their day-to-day workflows,” said Dan Epstein, CEO of ReSource Pro. “For one retail insurance broker, we resolved more than 10,000 transaction discrepancies in a single quarter. Direct bill processing remains a complex and resource-intensive area for insurance agencies. Our expanded Direct Bill Complete solution reflects our commitment to delivering practical, high-impact innovations that combine advanced technology with human expertise. By working across the insurance ecosystem, we’re helping clients streamline operations, reduce risk, and unlock the capacity of their internal teams to focus on strategic growth.”

“At Ascend, we believe the future of insurance finance is intelligent, automated, and effortless,” said Andrew Wynn, Co-CEO of Ascend. “Our AI software eliminates the repetitive, manual back-office work that holds brokerages back. Partnering with ReSource Pro allows us to bring this technology to more brokerages than ever before, with a managed delivery model that’s built to scale.”

This launch is one of several tech-enabled solutions ReSource Pro plans to bring to market this year. In February, ReSource Pro announced the launch of Premium Audit Complete, a solution designed to transform the premium audit process for insurance carriers. By combining automation with expert support, the company aims to help insurance organizations work more efficiently and deliver greater value to their clients. Additional enhancements to Direct Bill Complete and new offerings in areas such as policy servicing, certificate management and analytics are already in development.

For more information, visit ReSourcePro.com

About ReSource Pro

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 1,800+ carriers, brokers, wholesalers, and MGAs, our global team of 10,000+ employees operates at the critical intersection of people, technology, data, and operations to help clients deliver sustainable results. With a 96%+ client retention rate for over a decade, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic evolution. In 2024, ReSource Pro earned a spot on the Inc. 5000 list of fastest-growing companies, making it the only insurance industry company to achieve this distinction 15 times.

About Ascend

Ascend is the leading AI-powered insurance automation platform for insurance businesses. By streamlining workflows across invoicing, accounting, reconciliation, and disbursement, businesses experience improved operational efficiencies, treasury management, and customer experience - resulting in increased profitability. To learn more about how Ascend can transform your business, please visit www.useascend.com.