Reply at NVIDIA GTC 2025: How AI Agents and Digital Humans are Redefining Customer Experience

CHICAGO--(BUSINESS WIRE)--Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking part in NVIDIA GTC 2025, a premier conference hosted by NVIDIA that is focused on the future of accelerated computing and AI, held from March 17–21 in San Jose, California. As part of the event, Roberto Del Ponte, Associate Partner at Infinity Reply, will take the stage for an insightful panel discussion titled “Customer Service 2.0: Transforming Experiences with AI Agents and Digital Humans” on March 19, 2025, from 11:00 AM to 12:00 PM PT. The panel will explore the evolving role of AI-driven customer interactions, focusing on AI agents and digital humans.

The discussion will explore how digital humans and AI agents are transforming the customer service landscape by delivering life-like, emotionally perceptive interactions that enhance engagement and provide personalized assistance.

During the speech, Roberto will focus on Reply’s work on digital humans, highlighting the role of AI agents, affective computing and proactivity in enhancing customer experiences. He will present Rose, Reply’s 3D digital human ambassador, powered by NVIDIA’s ACE technology, demonstrating how these digital beings can engage with users dynamically and with emotional intelligence.

The speech will also cover real-world applications and success stories, including Reply’s collaboration with Costa Crociere on the Futura digital assistant, demonstrating how organizations can leverage digital humans and AI agents to create impactful customer service strategies.

Reply’s participation in NVIDIA GTC 2025 underscores its commitment to advancing the field of digital humans and emotionally intelligent AI solutions. For more information on Reply’s presence at the event, visit the dedicated webpage.

Reply
Reply [EXM, STAR: REY, ISIN: IT0005282865] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply supports major European industrial groups in the telecom and media; industry and services; banking and insurance and public sectors in defining and developing business models enabled by the new paradigms of AI, cloud computing, digital media and the internet of things. Reply's services include: consulting, system integration and digital services. www.reply.com