Rootly Makes Its API AI-Agent-First to Elevate Incident Management

Rootly enables customers to move from traditional API queries to AI-agent-driven interactions, ensuring seamless automation and smarter incident response.

SAN FRANCISCO--(BUSINESS WIRE)--Rootly, the AI-native on-call and incident response platform, is taking another step forward in its AI-first approach by making its API AI-Agent-First. As AI agents become integral to modern engineering workflows, they need to interface seamlessly with APIs to execute complex tasks. However, APIs have been designed for developers – not for AI, limiting their ability to take full advantage of them. It's time for an API redesign focusing on AX (Agent Experience).

Rootly has implemented the Agents JSON standard, ensuring that LLM agents can interact with its API to the full extent, including complex requests that agents could not perform natively. This enables Rootly customers to perform more intelligent and autonomous incident management via their AI-powered automation tools and co-pilots. This comes in complement of exposing OpenAPI Specification (OAS) that defines a standard, language-agnostic interface to its HTTP APIs.

"The way companies interact with APIs is shifting," said JJ Tang, CEO at Rootly. "Instead of traditional software making API calls, LLM agents are now handling these interactions. Making our API agent-friendly ensures our customers can embrace this shift, integrating Rootly into their AI-driven workflows."

This advancement aligns with Rootly’s commitment to AX, unlocking new possibilities for incident responders and platform administrators.

For incident practitioners, this means AI agents can now gather, filter, and organize Rootly data across the entire platform—enabling deeper insights and faster decision-making. Teams can dynamically interact with data incidents, leveraging multifaceted AI-driven analysis to improve reliability and response strategies.

For platform administrators, configuring incident management automation workflows, policies, and settings becomes more intuitive with an AI-powered assistant. Rather than navigating complex interfaces, admins can rely on an AI agent to streamline setup, suggest optimized workflows, and provide guidance on system configurations—all through a natural, conversational interface.

Rootly continues to push the boundaries of AI-driven incident management, delivering cutting-edge capabilities that empower teams to resolve incidents faster and with greater intelligence.

For more information, visit Rootly’s blog post or explore the Agents JSON standard.

About Rootly

Rootly is the leading AI-native on-call and incident response platform, trusted by companies like NVIDIA, Replit, Tripadvisor, LinkedIn, and Figma to streamline reliability operations. Designed for fast-moving engineering and SRE teams, Rootly automates incident response, postmortems, and real-time collaboration—seamlessly integrating with Slack, Teams, and key observability tools. With deep automation and AI-driven insights, Rootly helps organizations resolve incidents faster, reduce downtime, and improve reliability at scale.