NationsBenefits Completes Strategic Investment in CareCar to Improve Transportation Access for Health Plan Members

PLANTATION, Fla.--(BUSINESS WIRE)--NationsBenefits®, the leading supplemental benefits and healthcare fintech solutions provider is pleased to announce a strategic investment in CareCar, a premier provider of non-emergency medical transportation (NEMT). This collaboration enables NationsBenefits and CareCar to expand their NEMT platforms, enhancing access to healthcare services for millions of health plan members across the country. Transportation barriers remain one of the most pressing yet overlooked challenges in healthcare, preventing individuals from accessing essential services. Each year, millions of Americans delay medical care due to a lack of reliable transportation, with seniors and low-income populations facing the greatest hardships.

Through this strategic integration, NationsBenefits and CareCar are breaking down these barriers through the continued investment in delivering the leading, vertically integrated multi-benefits and fintech platform for health plans and members nationally. This ensures that members can consistently reach medical appointments, pick up prescriptions, and receive necessary treatments—helping to prevent worsening conditions and avoidable hospitalizations. By proactively addressing transportation as a key social determinant of health (SDoH), this initiative not only improves individual health outcomes but also strengthens the healthcare system by reducing emergency visits and hospital readmissions linked to missed preventive care, as well as many other costs.

Michael Parker, co-CEO of NationsBenefits, says, "This strategic investment in CareCar allows us to broaden our reach and enhance our NEMT services, providing critical access to healthcare for millions of members. By bringing CareCar's differentiated care partner network and technology platform into the NationsBenefits platform that so many stakeholders have come to rely on, we are helping close a critical gap in transportation. This investment continues our strategy of delivering world-class benefits products, improving member and health plan experience with one unified and integrated platform, and reducing direct and indirect costs of providing benefits to members through improving long term outcomes.”

CareCar is redefining dependability in NEMT, ensuring that members reach their healthcare appointments safely and on time. With an industry-leading trip success rate of 98.9% and an on-time rate of 99.6%, CareCar has become a trusted partner for Medicare Advantage plans, serving nearly one million members across the U.S. The company's hybrid model integrates local NEMT fleets, Transportation Network Companies (TNCs), and its exclusive Care Partner-Driver network, which includes trained medical assistants, CNAs, and LNAs, ensuring service quality, flexibility, and reduced wait times, especially in underserved areas.

Joshua Itano, CEO and Co-Founder of CareCar, added, "We are thrilled to join NationsBenefits in expanding our services and operational capacity to reach more individuals who need reliable transportation to their healthcare appointments. This collaboration aligns with our mission to provide dependable health transport for all in need, ensuring that transportation is not a barrier to accessing essential healthcare services."

Through its proprietary technology platform, CareCar ensures a frictionless experience for members, health plans, and drivers. Real-time ride tracking, machine learning-driven route optimization, and benefit management ensure that transportation is smooth, compliant, and efficient for those who need it most.

Michael Parker emphasized, "Our goal is to create a seamless healthcare experience for our members. By ensuring that they can get to their healthcare appointments, we are helping them stay healthier and engage with their providers more effectively. The integration of CareCar's services into our platform represents the future of healthcare. By combining fintech and core benefits including transportation, food as medicine, meals, vision, rewards, and more, we can deliver a holistic approach to wellness and health, all while reducing costs for both members and health plans.”

This investment is part of NationsBenefits' ongoing commitment to integrating healthcare services and improving outcomes for individuals facing health challenges. By utilizing a vertically integrated approach and leveraging its owned technology, NationsBenefits provides a wide range of critical healthcare solutions—including flexible spending cards, core supplemental benefits, and health plan services infrastructure —which creates a seamless experience for both health plans and their members.

About NationsBenefits®

NationsBenefits® is the leading provider of supplemental benefits and fintech solutions and outcomes to the healthcare industry. NationsBenefits partners with managed care organizations to provide innovative healthcare, data analytics, gap closure, and fintech solutions aimed at driving growth, reducing costs, and delighting members. Combining its cutting-edge technology with targeted retailer partnerships, NationsBenefits empowers health plans to deliver impactful supplemental benefits to optimize member experiences and drive better health outcomes. By simplifying processes to make smarter choices and expanding access to benefits solutions, NationsBenefits aims to improve each of its members’ quality of life through its revolutionary and comprehensive suite of offerings. To learn more, visit NationsBenefits.com.

About CareCar

CareCar is a healthcare technology and services company committed to eliminating transportation barriers to quality care by providing safe, reliable, and accessible non-emergency medical transportation (NEMT). Through its proprietary platform, the company optimizes logistics, ensures regulatory compliance, and maintains high service standards. Its hybrid model—combining a dedicated driver network with trusted transportation partnerships—enhances reliability, service quality, and coverage, including in underserved areas. CareCar is on a mission to improve quality of life by ensuring that no one misses a medical appointment due to a lack of transportation