eClinicalWorks Image AI Saves Time and Reduces Administrative Burden at Sugarloaf Medical by Routing Incoming Faxes

The innovative AI technology automates incoming faxes to appropriate patient records

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Sugarloaf Medical is successfully utilizing eClinicalWorks Image AI Assistant to streamline its fax inbox, saving staff’s time on each incoming fax. Image AI automates document recognition and assigns incoming faxes to accurate patient records, then the staff reviews and approves the match. By leveraging Image AI, the practice is achieving significant time savings each day, reducing administrative burden and risk of staff burnout.

“eClinicalWorks Image AI Assistant helps save time per fax,” said Kaley B, IT operations admin of Sugarloaf Medical. “We receive an average of 30 to 60 faxes each day, up to 300 each week. Previously, it would take a lot of time for a staff member to look at the document and determine which category or folder it falls into in the patient's chart. AI technology helps assign the incoming fax documents to the respective patient, allowing us to simply review and approve the match. This helps reduce administrative burden for our staff, streamline the workflow, and improve operational efficiency.”

Sugarloaf Medical offers internal medicine and primary care medical services to approximately 1,000 adult patients monthly. The practice receives 30-60 faxes daily, including discharge summaries, radiology reports, medical records requests, prescription requests, referral notes, surgical clearances and more. Before implementing Image AI, the staff had to manually open each document, review it, and attach it to the respective patient’s progress notes, which was incredibly time-consuming. Image AI helps detect document types and facilitates patient matching, streamlining the process and improving clinical efficiency.

"At eClinicalWorks, we’re democratizing AI in healthcare by introducing innovative solutions to reduce healthcare burden and improve patient care,” said Girish Navani, CEO and cofounder of eClinicalWorks. “By harnessing the power of AI in healthcare, for instance, with Image AI Assistant, we can save valuable time and resources and enhance clinical efficiencies across the nation.”

eClinicalWorks partnered with Microsoft to develop Image AI Assistant by utilizing Azure AI Services and Azure AI Document Intelligence. This AI technology helps to scan and sort through thousands of faxes, further analyzing and matching each fax to simplify the process for healthcare workers. A total of 427 practices have already implemented this solution and scanned nearly 2.2 million faxes, saving up to one minute per incoming fax.

For more information, visit www.eclinicalworks.com.

About Sugarloaf Medical

Sugarloaf Medical PC is a privately owned internal medicine primary care medical practice. Its mission is to provide excellence in healthcare. It aims to prevent disease and maintain health by using well-judged and current evidence-based clinical medicine to provide personalized service to its patients. For more information visit http://sugarloafmedical.com/.

About eClinicalWorks

eClinicalWorks^® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call [phone].