WorkJam Adds AI Chatbot and Livestream Video to Empower Frontline Workforce

New Features Unveiled at NRF: Retail’s Big Show Support Deskless Workers with Instant Knowledge Access and Real-Time Video Streaming

MONTREAL--(BUSINESS WIRE)--WorkJam, the leading digital frontline workplace solution, today announced two new features—an AI chatbot and a "Live Streaming" video tool—designed to enhance communication, streamline operations, and empower businesses and their frontline teams. These updates further solidify WorkJam’s position as a leader in frontline workforce management tools. They make it easier for companies to engage, train, and support their employees in real time while improving efficiency and productivity across operations.

“Our mission has always been to empower frontline employees and drive productivity gains and make their work lives easier,” said Steven Kramer, CEO of WorkJam. “With the AI chatbot and live video streaming feature, we’re introducing tools that feel familiar to many frontline workers because they use similar technology in their everyday lives. These features raise the bar for workforce management, enabling businesses to connect with and support their teams in real time. Designed to improve day-to-day operations and foster a sense of belonging and empowerment, these features ultimately make a meaningful difference for businesses and frontline employees alike. WorkJam’s focus is on providing AI-driven personalized, ethical and compliant tools, which make this a major differentiator.”

AI Chatbot

WorkJam’s AI chatbot improves how employees access and search for information by offering an intelligent, conversational discovery experience. Acting as a centralized hub, WorkJam’s AI chatbot connects all sources of information, reducing manager burden and serving as a resource for your frontline. For employees, the chatbot saves time by enabling them to quickly locate answers, training materials, and policies instead of navigating complex interfaces or waiting for manager assistance.

Live Streaming

WorkJam’s Live Streaming feature brings real-time video broadcasts directly to the platform, evolving how businesses connect with their frontline teams. It enables instant delivery of company updates, training sessions, and crisis instructions, ensuring all employees, no matter where they are, stay informed and aligned. Leaders can also use live video to host interactive Q&A sessions and celebrate team milestones, fostering stronger connections and a sense of inclusion across the workforce. For employees, the feature offers live training and visual demonstrations that simplify complex tasks, along with real-time guidance from managers or experts to improve performance and resolve issues quickly.

These tools, which will be seamlessly integrated into WorkJam’s platform, address two of the biggest challenges faced by deskless workers: barriers to accessing critical information and a lack of real-time support. These new features work hand in hand with other WorkJam tools like training, task management, and two-way communication, creating a unified experience that drives productivity and engagement.

About WorkJam

Founded in 2014, WorkJam is dedicated to improving the lives of frontline workers through a comprehensive digital workplace solution that includes communication, task management, scheduling tools, learning, and more, all within a single app. Available in over 50 languages, WorkJam helps organizations bridge language barriers and create inclusive work environments. With Total Workforce Orchestration®, WorkJam enables large enterprises to enhance productivity, engagement, and retention by seamlessly integrating their workforce operations. For more information, visit WorkJam.com.