Foundever® Announces Collaboration with M47 Labs to Enhance AI-Driven Customer Experience Solutions

M47 Labs' AI expertise will advance the next-generation customer engagement technologies for global CX leader

MIAMI--(BUSINESS WIRE)--Foundever^®, a global leader in the customer experience (CX) industry, today announced that it is collaborating with M47 Labs, a leading AI solutions provider based in Europe. This significantly bolsters investment in AI products at Foundever, particularly the continued development of its LLM Voicebot, a key component of the company’s next-generation customer engagement strategy.

“Our work with M47 Labs marks a significant step forward in our AI strategy,” said Guillaume Laporte, Chief AI Officer, Foundever. “This collaboration not only accelerates the development of our AI products, such as our LLM Voicebot, but also augments our capabilities by leveraging the best technical talent from a company that specializes in AI technologies. By working with M47 Labs, we reinforce our commitment to combining AI with human expertise, enhancing productivity, efficiency and the overall customer experience while maintaining the essential human touch that sets Foundever apart.”

M47 Labs, recognized for its technical expertise in implementing cutting-edge AI, will work closely with Foundever as it leverages AI-driven solutions to optimize customer experiences by predicting needs and personalizing interactions, leading to higher satisfaction rates and increased loyalty.

“We are thrilled to work with Foundever in developing AI solutions that have a meaningful impact on their core business," said Enric Plana, CEO of M47 Labs. "This collaboration allows us to leverage our expertise to enhance customer experience and efficiency for Foundever clients, ultimately improving the customer journey and driving greater satisfaction.”

The relationship between Foundever and M47 will ensure that Foundever continues to lead the CX industry across 45 countries, with robust and scalable AI solutions.

Learn more about M47 Labs at www.m47labs.com and Foundever at foundever.com.

About M47 Labs

Founded in 2018, M47 Labs is an AI engineering company that specializes in crafting innovative, tailor-made AI solutions for businesses worldwide. With a team of over 170 professionals, predominantly technical experts, M47 Labs operates from its European Tech hubs in Madrid and Barcelona. The company offers services spanning various industries, including insurance, finance, healthcare, customer experience (CX), and public administration. M47 Labs specializes in leveraging advanced AI technologies, including machine learning, generative AI, large language models (LLMs), voice recognition, and natural language processing (NLP), to automate processes, enhance customer interactions, and unlock valuable data insights.

Get to know us at www.m47labs.com and connect with us on Instagram, LinkedIn and X.

About Foundever^®

Foundever^® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and X.