Level Access Appoints Rachel Roberts as New Chief Revenue Officer

New executive to drive revenue growth across markets, deliver customer-centric outcomes

ARLINGTON, Va.--(BUSINESS WIRE)--Level Access, the leading trusted provider of enterprise digital accessibility solutions, is thrilled to announce the appointment of Rachel Roberts as its new Chief Revenue Officer (CRO). With experience in high-growth companies and large public institutions, Roberts brings a well-built balance of scaling differing organizations, uniquely positioning her to lead Level Access in expanding its reach and advancing digital accessibility across new and existing markets.

With Roberts’ leadership, Level Access will focus on delivering an exceptional customer experience—whether optimizing existing channels or expanding into international markets. She will work with her team to simplify customer engagement, streamline processes for efficiency, and identify new opportunities to bring customers greater value.

“Joining Level Access presents an amazing opportunity to further a personal and professional passion to champion inclusivity and innovation,” said Roberts. “Having witnessed friends and family navigate digital accessibility challenges, I am committed to expanding awareness of the vital need for accessible digital experiences. By collaborating with organizations and offering the most innovative solutions, we can create a more inclusive digital world.”

Most recently, Roberts worked as CRO of AppDynamics, a Cisco company, where she was responsible for the strategy, go-to-market execution, sales, services, revenue operations, and partner execution and was a key member of the integration team for the Splunk acquisition. Roberts has also held executive leadership roles in the broader Cisco Systems, Palo Alto Networks, Sitecore, and Adobe, where she played a pivotal role in scaling revenue operations, building strategic partner ecosystems, and driving customer engagement strategies.

“We are thrilled to welcome Rachel to our executive team,” said Mark Zablan, CEO of Level Access. “Rachel is a visionary leader, focused on clear strategic pathways to drive growth. Her expertise and passion for reducing barriers to engagement and streamlining customer journeys will be instrumental in achieving our mission to make digital accessibility more attainable for all.”

Beyond her extensive professional experience, Rachel is a dedicated advocate for women’s inclusion in technology. As the executive sponsor of Cisco’s ElevateHER program, she championed initiatives to help women advance in IT careers, from early-career mentorship to leadership development. Her support extends internationally, with active involvement in technical and sales-specific training programs for women across Latin America.

Roberts’ appointment comes as part of a broader expansion of Level Access’ executive team, which recently welcomed Jen Kurtz as Chief Technology Officer, Alyssa Opella as Chief Customer Officer, and Barry Stern as Chief Financial Officer. Together with the other members of the executive team, they are poised to amplify the company’s impact in the rapidly evolving digital accessibility landscape.

About Level Access

Level Access has an unparalleled history in helping customers achieve and maintain compliance with the full scope of accessible technology regulations and standards including the ADA, WCAG, CVAA, AODA, EU directives on digital accessibility, and Section 508. Delivered through a comprehensive suite of software, expert services, and training, the company’s solution ensures customers’ websites, desktop and mobile applications, embedded software, gaming software, digital products, and electronic documents are accessible to everyone. To learn more, visit www.levelaccess.com.