Global Telecommunications Company Increases NPS Score by 14 Points with Verint AI-Powered Bots

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint^® (NASDAQ: VRNT), The CX Automation Company™, today announced that a global telecommunications company is elevating customer experience (CX) with the Verint Open Platform.

Verint Exact Transcription Bot helped the global telecom company ensure that its customers clearly understand the telecom services that best meet their needs and enhanced the customer onboarding process. These improvements led to a 14-point increase in the transactional NPS score. The telecom company also reported a 22 percent reduction in customer complaints.

“AI-powered accurate transcriptions are supercharging analytics and insights, revolutionizing the customer experience,” says Verint’s Daniel Ziv, vice president, Go-to-Market Strategy, AI and Analytics. “The higher the accuracy of these call transcriptions, the faster and more granular the insights, which helps drive tangible AI business outcomes and significantly improve CX for this global telecom.”

Visit Verint Exact Transcription Bot to learn more.

About Verint

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

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