Reid Health Chooses Abridge Generative AI Solution to Increase Access to Care

PITTSBURGH & SAN FRANCISCO & RICHMOND, Ind.--(BUSINESS WIRE)--Abridge, the leader in generative AI for clinical documentation, has finalized an enterprise-wide agreement with Reid Health, a rural healthcare system that serves 280,000 people in Indiana and Ohio. Abridge has already been used by some clinicians across Reid for six months and will now be available to all clinicians.

Abridge automates clinical documentation in real-time using AI. It integrates directly within Epic’s workflow, reducing the burden and distraction of repetitive administrative tasks for clinicians. This cutting-edge technology enables clinicians to spend more time tending to patients and less time on paperwork.

Administrative burden is one of the leading causes of clinician burnout, driving many to leave the profession. This crisis is even more severe in rural communities where workforce shortages pressure clinicians to see even more patients and work even longer hours.

“Abridge is expanding access to care. The freed-up time has increased efficiency for the entire care team to where we've dropped responses to patient calls down to seconds,” said Muhammad Siddiqui, Vice President/Chief Information Officer for Reid Health. “You don’t have to be at a massive, urban healthcare system to have access to AI technology that makes a meaningful difference in the lives of providers and their patients.”

Key results:

• Increased access to care: Since deploying Abridge, the time it takes to respond to a patient call has been reduced by 87%.
• Significant time savings: Clinicians spent an average of 60% less time on after-hours documentation.
• More focus on patients: The effort needed to complete notes has decreased by 86%, with patients reporting their clinicians are more present during office visits.
• Read the full case study here.

“I’ve used Abridge in three different South Asian dialects, and they’re all seamless and perfect. I can practice the way I’m used to practicing because the product adapts to me and my needs,” said Annuradha Bhandari, MD, a family medicine physician at Reid. “Very rarely is a healthcare solution actually designed for the way physicians deliver care, while being truly patient-centric.”

“Clinicians today face tremendous pressure to see a growing number of patients with fewer resources,” said Dr. Shiv Rao, CEO and Founder of Abridge. “We’re working with innovative health systems like Reid Health to restore humanity to the healthcare experience.”

This news follows successful deployments of Abridge at the University of Vermont Health Network, CHRISTUS Health, UChicago Medicine, Sutter Health, Yale New Haven Health System, UCI Health, Emory Healthcare, The University of Kansas Health System, UPMC, and dozens of other health systems. Recently, Mayo Clinic, Epic, and Abridge partnered on a generative AI ambient documentation workflow for nurses. Earlier this year, Abridge announced a $150M Series C financing, which includes a strategic investment from NVIDIA.

About Abridge

Abridge was founded in 2018 to power deeper understanding in healthcare. The AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. With support for 14+ languages and 50+ specialties, Abridge is able to support a wide range of clinician and patient encounters.

Abridge’s enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time with deep EMR integrations. Powered by Linked Evidence and their auditable AI, Abridge is the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, Abridge is setting the industry standards for the responsible deployment of AI across health systems.

In a survey by KLAS across multiple systems that have adopted the platform, Abridge scored a 95.3 rating (out of 100) with a grade of A+ on the likelihood to recommend and time to outcomes being reported as immediate. Abridge was also recently recognized on the 2024 Forbes AI 50 list, alongside companies like OpenAI, Anthropic, Databricks, and others.

About Reid Health

Reid Health is a regional health system serving East-Central Indiana and West-Central Ohio, with a main hospital campus in Richmond, Indiana, that includes a 189-bed inpatient hospital and 50 satellite locations in seven regional counties. The health system and its physician network, Reid Health Physician Associates, has more than 3,100 employees, including more than 170 providers in more than 40 specialties and sub-specialties. Reid Health has been named one of America's 250 Best Hospitals by Healthgrades, putting it in the top 5% of hospitals nationwide for overall clinical performance.