-

Publix Recognized as the Best Supermarket Pharmacy for Customer Satisfaction in the J.D. Power 2024 U.S. Pharmacy Study

LAKELAND, Fla.--(BUSINESS WIRE)--Publix was ranked No. 1 in customer satisfaction in the supermarket pharmacies category of the J.D. Power 2024 U.S. Pharmacy Study.

“At Publix, providing premier service is ingrained in our culture,” said Publix CEO Kevin Murphy. “I’m proud of our pharmacy teams, who are dedicated to delivering the best care possible to our customers.”

Methodology

The 2024 study is based on responses from 13,505 pharmacy customers who filled a prescription within the past 12 months. It explored customer perceptions, including the pharmacy’s fulfillment of customers’ needs, resolution of complaints, convenience, savings, trust and overall experience.

To read more about the ranking and the J.D. Power Pharmacy Study, visit jdpower.com/business/healthcare/pharmacy-study.

Publix, the largest employee-owned company in the U.S. with more than 255,000 associates, currently operates 1,376 stores in Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina, Virginia and Kentucky. For 27 consecutive years, the company has been recognized by Fortune as a great place to work. In addition, Publix’s dedication to superior quality and customer service is recognized among the top in the grocery business. For more information, visit the company’s newsroom at corporate.publix.com/newsroom.

Contacts

Maria Brous
(863) 680-5339

Industry:

Publix

Release Versions
English

Contacts

Maria Brous
(863) 680-5339

More News From Publix

Publix ranked No. 4 on the 2026 PEOPLE Companies that Care list

LAKELAND, Fla.--(BUSINESS WIRE)--Great Place To Work® and PEOPLE® magazine have honored Publix as one of the 2026 PEOPLE Companies that Care. The list highlights top U.S. companies that are successful in business while demonstrating respect, care and concern for their employees, communities and the planet. “At Publix, we are committed to supporting our associates and giving back to the communities we serve,” said Publix Director of Communications Maria Brous. “Our founder, George Jenkins, set a...

Publix Reports Second Quarter 2026 Results and Stock Price

LAKELAND, Fla.--(BUSINESS WIRE)--Publix’s sales for the three months ended June 27, 2026 were $15.7 billion, a 1% increase from $15.6 billion in 2025. Publix’s sales for the six months ended June 27, 2026 were $31.9 billion, a 1.5% increase from $31.4 billion in 2025. The increase in sales for the three and six months ended June 27, 2026 compared to the three and six months ended June 28, 2025 was lower due to the impact of the Medicare maximum fair price (MFP) change effective January 1, 2026...

Publix Pharmacy Participates in the Medicare GLP-1 Bridge Program

LAKELAND, Fla.--(BUSINESS WIRE)--Eligible Medicare Plan D beneficiaries can have qualifying GLP-1 prescriptions filled at a Publix Pharmacy as part of the Medicare GLP-1 Bridge program. On July 1, 2026, the Centers for Medicare & Medicaid Services launched the Medicare GLP-1 Bridge program, a new initiative designed to expand access to innovative GLP-1 drugs for weight management. The program will remain available through Dec. 31, 2027. Covered Prescriptions The GLP-1 drugs currently availa...
Back to Newsroom