Virtual, Inc. Taps Elizabeth Roberts as Chief Operating Officer

Dynamic People Leader Joins Virtual Executive Leadership Team to Oversee Day-to-Day Operations and Drive World-Class Client Service Delivery

WAKEFIELD, Mass.--(BUSINESS WIRE)--Virtual, Inc., a leading provider of professional services to membership-based organizations, today announced that Elizabeth Roberts has joined its executive leadership team as Chief Operating Officer (COO). Bringing more than 25 years of operations, people leadership and customer strategy expertise to the role, Roberts will oversee the firm's daily operations and ensure exceptional service delivery for Virtual’s clients.

“At Virtual, our success in achieving exceptional outcomes for our clients is fueled by our dedication to excellence in everything we do. Elizabeth shares this drive and commitment, and I am delighted to welcome her to our team. As a proven operations and customer experience leader with a strong record of driving growth and results, she will help us continue to enhance the value we bring to our clients,” said Andy Freed, CEO, Virtual, Inc.

Prior to joining Virtual, Roberts was Chief Client Officer for C-Space, where she led client service delivery and was responsible for growing revenue and improving both the client and the employee experience. She holds a Bachelor of Arts in Humanities from Dickinson College and an MBA from the University of Delaware.

“I was drawn to Virtual because of the strength of its culture and the company’s dedication to continuous improvement and innovation,” said Roberts. “I am so pleased to join the Virtual team and look forward to being part of delivering future growth and success for the organization and our clients.”

About Virtual, Inc.

Virtual is a top provider of professional services for associations, consortia and other membership-based organizations, delivering tailored management solutions that drive success.

Specializing in strategic planning, finance and accounting, global events management, group secretariat support, HR services, leadership and operations consulting, membership management, marketing and creative services, certification and licensure management, communications, and cutting-edge technology solutions, we empower our clients to thrive in today's complex business environment.

Our expertise and deep industry knowledge help clients achieve sustainable success by driving growth and enhancing member engagement. Visit: https://virtualinc.com/