Cotiviti Wins Stevie® Award for Sales & Customer Service

Award highlights Cotiviti’s dedication to bridging technological advancement and excellence in customer service

SALT LAKE CITY--(BUSINESS WIRE)--Cotiviti, a leader in data-driven healthcare solutions, has been named the winner of the bronze Stevie^® Award for Best Use of Technology in Customer Service. The award focuses on the company’s technological expertise and prioritization of customer service outcomes through its MyCotiviti client portal, a comprehensive customer service portal providing multi-level support and a library of information for Cotiviti’s payer-focused solutions.

“This award is a recognition of Cotiviti’s commitment to excellence in customer service at every level, which is an essential component of the total value that we provide across our payment integrity, quality improvement, risk adjustment, and consumer engagement solutions,” said Emad Rizk, M.D., chairman, president, and CEO of Cotiviti. “Health plans require a trusted partner that is aligned with their long-term goals, proactively addresses their needs, and works transparently and rapidly to resolve any issues.”

The award acknowledges Cotiviti’s Enterprise Client Operations Support team, which supports customers by leveraging cutting-edge technology as well as a robust knowledge-base of thousands of articles. This wealth of information empowers the Cotiviti team to deliver precise and informed assistance, contributing significantly to issue resolution and customer satisfaction. The accuracy and speed of issue resolution is a key contributor to the success of Cotiviti’s customer service program and motivator of positive customer feedback.

“This achievement is a result of the unwavering dedication of our team to ensure that every client interaction is marked by excellence,” said Joe Morrissey, EVP of Client Engagement at Cotiviti. “We’re proud to have our commitment to exceptional customer service and technological solutions recognized by the Stevie Awards and we look forward to continuing to utilize the latest technology to support our users through our MyCotiviti portal.”

Cotiviti continues to expand its use of MyCotiviti to serve new clients, products and business units. The portal’s ticketing system is a key component of its success and a main driver of its high customer satisfaction scores. The support team is actively involved in the development and ongoing maintenance of MyCotiviti, which helps to foster a seamless connection between the portal and daily operations. This methodology is representative of the team’s holistic approach across the entire spectrum of its operations.

This year’s Stevie Awards for Sales and Customer Service evaluated more than 2,300 nominations from organizations of all sizes and in virtually every industry, and in 47 nations and territories. Details about the Stevie Awards for Sales and Customer Service and the complete list of winners in all categories are available at www.StevieAwards.com/Sales.

About Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how healthcare is delivered in the United States. Cotiviti’s solutions are a critical foundation for healthcare payers in their mission to lower healthcare costs and improve quality through higher performing payment accuracy, quality improvement, risk adjustment, and consumer engagement programs. The company also supports the retail industry with data management and recovery audit services that improve business outcomes. For more information, visit www.cotiviti.com.