HOUSTON--(BUSINESS WIRE)--Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), an industry-leading adaptive energy services company, announced today the appointment of Paul Mathews to Executive Vice President, Chief Operating Officer, effective immediately.
Mr. Mathews, who joined Sunnova in January 2023 as Executive Vice President, Service and Supply Chain, has demonstrated exceptional leadership in enhancing customer service and operational efficiencies. Under his leadership, Sunnova has significantly improved its customer service capabilities, resulting in a 75% reduction in service backlog, a 79% decrease in the average age of service work, and a 46% year-over-year reduction in escalated customer complaints.
Prior to Sunnova, Mr. Mathews spent nearly two decades serving in a variety of leadership roles of increasing responsibility at UPS, including President of U.S. Industrial Engineering and President of Engineering – Strategy and Planning. In these roles, Mr. Mathews led mid-term and long-term strategic planning for the UPS industrial engineering and global engineering transformation, including planning and executing global engineering and operations strategies to reduce expenses and improve operational efficiencies.
“We are very fortunate to have Paul Mathews on our executive team as an industry leader who is dedicated to fostering a culture of collaboration and meritocracy, with a customer-centric mindset,” said William J. (John) Berger, Chief Executive Officer at Sunnova. “This well-deserved appointment is a reflection of the pivotal role Paul has played in transforming our operational landscape, which has resulted in significant improvements to Sunnova’s service delivery and efficiency. As COO, Paul will continue to steer our operations towards even greater efficiency and innovation, aligning with our strategic goals and enhancing our competitive edge in our industry.”
As Sunnova’s Executive Vice President, Chief Operating Officer, Mr. Mathews will lead the following teams within Sunnova: Field Service, Supply Chain, Procurement, Industrial Engineering, Customer Care, Real Estate, Quality Assurance/ Quality Control, Fulfillment, Software and Business Technology, with a focus on delivering on the company’s commitment to customer service, as well as driving operational leverage and efficiencies.
“I am very proud of the work we have been able to accomplish during my time at Sunnova, and in this new role I look forward to leading these dedicated and talented teams as we continue to deliver on our customer service commitments,” said Mr. Mathews. “I am eager to foster cross-functional collaboration throughout the organization to achieve our strategic objectives and drive Sunnova's mission of powering energy independence."
About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. Through its adaptive energy platform, Sunnova provides a better energy service at a better price to deliver its mission of powering energy independence. For more information, visit http://www.sunnova.com.
