Pepper Launches Send Help Security Feature Enabling Users to Get Help When They Need It

Consumer IoT PaaS leader expands Premium service plan with the Send Help home security feature allowing users to request emergency assistance for fire, medical, or police.

KANSAS CITY, Mo.--()--Pepper, a U.S.-based consumer IoT Platform as a Service (PaaS), has announced a new security feature, Send Help, that will be available through the Premium service plan for $12.99 per month or $129.99 annually.

By upgrading to the Premium plan, users will be able to gain access to the following benefits:

  • Get help anytime, anywhere
    Users can access the new Send Help security feature 24/7 and quickly connect with agents for emergency assistance.
  • Download, share and rewatch video clips
    Users can download, share and access cloud recordings for up to 30 days.
  • Add cameras at no additional cost
    Users can add up to 10 cameras on the plan
  • Be alerted when it counts
    Users can enable person, animal, and vehicle detection.
  • Quickly respond to or dismiss alerts
    Users can receive notifications with image and GIF previews from their recordings.

According to research from Parks Associates, 50% of all security system sales in the past year were DIY solutions and if consumer interests hold, DIY solutions will represent the majority of the market.

With the increased demand for security, the Premium plan with Send Help provides a low-cost option for smart home users looking for expanded protection without the price tag of more advanced home security systems. Even a user with a single camera can take advantage of this new feature.

With the push of a button, users can request help from their camera’s live view in the app or directly from a notification. After confirming the emergency via text or call, an agent will request dispatch for relevant emergency services. For expanded security, users can utilize the siren and scene features to turn on all of their camera sirens during an emergency situation.

“We’re excited to offer our customers this new security feature to enhance their connected home experience,” said Sol Hedaya, Category Manager at Merkury Innovations. “The Pepper platform has not only provided a single app experience for our smart home products but allows us to bring best-in-class services to our customers.”

"Home security doesn’t have to be limited to costly systems,” said Scott Ford, CEO at Pepper “We're thrilled to be able to offer a more accessible security feature on our platform for users – whether they have ten cameras or one.”

Pepper’s PaaS helps businesses develop, manage and monetize connected solutions. From device manufacturers to insurance carriers, Pepper partners with companies providing white labeled solutions to break down barriers for consumer IoT and accelerate speed to market. Pepper’s value-added service plans for consumers include subscriptions that feature additional video storage and security.

Learn more about how Pepper’s full-stack PaaS is helping fill IoT gaps and how Merkury and Pepper are working together on a more secure, connected home experience.

About Pepper

Pepper is the leading IoT platform that enables brands, manufacturers, retailers and service providers to deliver smart home solutions to their customers. The US-based Platform as a Service (PaaS) with real-time video streaming provides an easy and cost-effective way for businesses to quickly launch and monetize products and services. With the addition of Notion smart monitoring (acquired December 2022), Pepper expands their insurance offering providing comprehensive, turn-key smart home programs. For additional information, visit:


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