Blackhawk Claims Service Partners with Narus Health, a Lucent Health Company, to Enhance Care Coordination and Improve Member Experience

IRVING, Texas--(BUSINESS WIRE)--Blackhawk Claims Service, an innovative third-party administrator (TPA) that provides market-leading technology and best-in-class service for businesses, brokers, and providers, announced today it has partnered with Lucent Health to enhance its member experience and create custom plans to fit the members’ needs. This partnership will go into effect September 1, 2023, and members will be able to reach out to Narus Health, a Lucent Health company, with questions regarding their network and care management.

“Our partnership provides our members with personalized and coordinated care management support. Narus Health utilizes innovative technologies and analytics to make smarter and more efficient decisions regarding member care. The result is a better experience for our members,” Blackhawk Claims Service CEO, Mark Keck, explained.

Narus Health focuses on providing self-insured employers with integrated and streamlined care and claims management solutions. Narus Health’s in-house team of experts and industry-leading technologies connect and inform care teams to ensure members receive the best possible outcome and experience. They provide concierge care, complex care management, large case management, precertification/utilization management, and Lucent Rx.

“We are looking forward to working with Blackhawk Claims Service to provide their members with a compassionate interdisciplinary care team that will hold the member’s hand when they face a difficult diagnosis or just need help understanding their bill,” said Todd Cato, President of Narus Health.

About Blackhawk Claims Service

Blackhawk Claims Service provides businesses, brokers, and providers with innovative health management solutions and exceptional customer service. Their product suite ranges from level funded and ASO plans to Reference Based Pricing and more. Learn more at blackhawktpa.com.

About Lucent Health

Lucent Health provides self-funded health plans for more than 700 employers nationwide. In 2019, Lucent Health acquired Narus Health, which provides best-in-class care management and concierge care solutions. The company is focused on reducing costs for employers while improving the member experience, offering customized plans, data engineering and superior care experiences. Learn more at LucentHealth.com.