Sagility Expands Operational Excellence to Colombia

Global BPM services organization begins nearshore operations in Colombia

DENVER--()--Sagility LLC, a leading provider of technology-enabled business process management (BPM) services, today announced it has extended its nearshore operational excellence to Barranquilla, Colombia. The company also runs its operations from multiple locations in Jamaica, in addition to its global capabilities in the US, Jamaica, India, and the Philippines.

In 2023, this location launch will introduce 650 jobs to the steadily growing BPO industry in the country with its on-premise and work-from-home positions. Additionally, it will expand operations to 2,000 employees in the region within the next three years. The Colombia center adds bilingual capabilities, efficient customer service skills, a well-educated workforce and an affinity to U.S. culture to bolster Sagility’s BPM services.

Barranquilla is home to a demographic that has a vocation for service, aligning well with the healthcare service industry. Combined with the area’s IT infrastructure and low risk to natural disasters, these factors position the city as one of the top five best locations in the LATAM region.

The BPO sector in Colombia is attracting investments from around the world and is projected to continue growing with additional government initiatives underway.

“Sagility’s entry into Colombia’s BPO industry will build on promising growth the industry has demonstrated in this area,” said Ramesh Gopalan, Group CEO of Sagility. “The strategic Colombia location, time zone compatibility, and talented agents with customer service experience enables Sagility to leverage the potential of this favorable market.”

The Colombian BPO industry secured an excellent confidence score of 85.1% and made it to the top of the Offshore BPO Confidence Index in 2022. The index is an initiative by Ryan Strategic Advisory and Cognitive Copy that takes into account the labor market, security, and stability of the BPO ecosystem, as well as political and economic stability in the country.

“The labor market in Colombia has talented resources who can drive nearshore and offshore operations—a crucial element of Sagility’s global BPM services,” said Anand Biradar, SVP and Head of Latin America and the Caribbean. “With talent availability and a healthy BPO ecosystem, Colombia is an important center for nearshore operations for Sagility.”

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Colorado-based Sagility has more than 30,000 employees across 5 countries and revenues of over $500 million.

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Christopher Morrison

Release Summary

Sagility, a leading provider of tech-enabled BPM services, announced it has extended its nearshore operational excellence to Barranquilla, Colombia.


Christopher Morrison