Remote, Hybrid Work Drives ServiceNow Momentum in Brazil

The workflow automation platform provides services that extend across the organization and beyond traditional IT boundaries, ISG Provider Lens™ report says

SÃO PAULO--()--Remote and hybrid work are redefining the boundaries of digital workflows and creating new and stronger demand for ServiceNow and its ecosystem of partners in Brazil, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil finds that enterprises are seeking accredited and reliable professional service providers to fully utilize ServiceNow’s broad functionalities ― from process redesign and software implementation and integration to application management and training.

“Companies in Brazil realize they need to accelerate their digital transformations,” said Bill Huber, global partner, digital platforms and solutions, for ISG. “ServiceNow can be an ideal partner for this activity. With more workflows exceeding traditional boundaries, demand for the platform is rising.”

As a solutions provider, ServiceNow tailors its outcomes to match the needs of the current economic environment, the ISG report says. Broad acceptance of its offerings among the user community has led to the exponential growth of ServiceNow across the globe. The company ended its 2022 fiscal year with subscription revenue of $6.8 billion, up 25 percent.

Although the ServiceNow market in Brazil has grown tighter, it has also become more dynamic, according to the ISG report. Fast-growing local companies are actively seeking opportunities as ServiceNow partners, but so are global players in response to the market momentum.

Faced with strict enforcement of laws regarding data protection and privacy, including General Data Protection Regulation (GDPR) as well as Brazil’s Lei Geral de Proteção de Dados (LGPD), customers have been turning to ServiceNow for new solutions that will help them to remain agile and resilient despite these constraints, the ISG report says.

ServiceNow has responded with its Tokyo release, which offers features that simplify complex supply chains, automate asset management and provide auditable, quality sustainability data.

“Enterprises have reached an inevitable conclusion: Digital companies grow revenue faster than non-digital ones,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “ServiceNow has been a beneficiary of this new digital reality, both in Brazil and globally.”

The report also examines how advanced technologies and innovations such as the use of bots with AI, RPA and cloud services have created opportunities for ServiceNow and its ecosystem of partners.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil evaluates the capabilities of 27 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services, and ServiceNow Managed Service Providers.

The report names Accenture, Alpar, Aoop, Capgemini, Deloitte and Extreme Group as Leaders in all three quadrants, while Digisystem and nuvolax are named Leaders in two quadrants each. Wipro is named a Leader in one quadrant.

In addition, Kyndryl, Wipro and Yssy are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

A customized version of the report is available from Aoop.

The 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit


Will Thoretz, ISG
+1 203 517 3119

Thábata Mondoni, Mondoni Press for ISG
Mobile: +55 11 98671 5652

Release Summary

Remote and hybrid work are redefining the boundaries of digital workflows and creating demand for ServiceNow and its ecosystem in Brazil, ISG says.



Will Thoretz, ISG
+1 203 517 3119

Thábata Mondoni, Mondoni Press for ISG
Mobile: +55 11 98671 5652