-

Lost and Delayed Luggage Surge in Africa, Asia & Middle East. Buenos Aires Ranks #1 Worst, Says Sostravel.com Data

  • Passenger traffic was up 67% in the holiday season 2022 vs. 2021
  • Sostravel.com Lost Luggage Index climbed by 101% in the same period
  • European and U.S. destinations are still safer, with a contraction of reported lost, and delayed luggage
  • Africa, Asia & Middle East spiked by 31% above passenger traffic
  • Buenos Aires ranks #1 worst airport for luggage arrivals in Sostravel.com’s network
  • Havana José Martí Airport improved the most, with a drop of 67% YoY

ROME--(BUSINESS WIRE)--November 25, 2022, to January 6, 2023 airlines and airports lost, damaged, or delayed an exceptional number of checked bags, with a 101% increase from a year ago, while air traffic was up only 67% YoY, with Buenos Aires, named as the worst offender.

“A lot of passengers had to break up with their bags last holiday season, as airlines and airports struggled to keep up with demand amid a combination of staffing shortages and air traffic control problems”, says Edoardo Zarghetta from Sostravel.com. But lost luggage is unfortunately nothing new, and the COVID-19 pandemic has only exacerbated an old problem.”

Worst Overall Destinations for Luggage

The global trend indicated by last holiday season Sostravel.com Lost Luggage Index, Europe remains the number one safest spot when it comes to baggage loss, probably due to airports and airlines being able to retain more staff, compared to the U.S. and Asia, Middle East, and Asia, where more workers were fired during the COVID-19 pandemic. The worst airports, with the most problems for luggage, as revealed by Sostravel.com data are:

  1. Ezeiza, Buenos Aires, Argentina
  2. Hariri, Beirut, Lebanon

Africa, where luggage melts in the Sun, though Buenos Aires top the charts with the worst performance.

Italy on the contrary did particularly well at staying out of trouble: the Mediterranean country continues to dominate the top of the list of Top Overall Destinations last holiday season.

Sostravel.com Lost Luggage Index

Sostravel.com first-hand proprietary data, shows the routes, airlines, and airports where bags have a better — or worse chance of reuniting with their owners.

About Sostravel.com

Sostravel.com S.p.A. is a digital tour operator with a portfolio of premium resorts, and a provider of travel-technology services and lost luggage concierge. Over 1 million users worldwide used Sostravel.com as a digital travel companion, to find deals on their trips and get information to make their journeys more enjoyable. Listed in Milan (ticker BIT:SOS) and New York (ticker SOSAF), it provide investors with exposure to global travel and digital travel technology.

Contacts

Contact Sostravel.com IR
Edoardo Zarghetta - Mob +44 7795 106913 - Investor.relations@sostravel.com

More News From Sostravel.com

Luggage Crisis: Sostravel.com’s Lost Luggage Concierge Index Reveals the Worst Airports and Airlines of Winter 2024/2025

ROME--(BUSINESS WIRE)--Data from Nov. 12, 2024, to Jan. 12, 2025, reveal significant trends in baggage delays, losses, and damage. Here are the key findings: 1. Most Common Issues The most frequently reported problem by passengers was baggage damage, accounting for 49.28% of cases. Delayed deliveries followed at 23.91%, while lost luggage made up 8.70% of complaints. Some passengers reported multiple combined issues, like both delay and damage, though these were under 4.35%. 2. Airlines with th...

SosTravel.com S.p.A. Signs a Commercial Agreement with Veratour S.p.A. for the "Bagaglio no problem" Service

ROME--(BUSINESS WIRE)--SosTravel.com S.p.A. (Euronext Growth Milan, ticker: SOS), a digital operator specializing in innovative services to enhance travel experiences, has entered into a commercial agreement with Veratour S.p.A., a leader in resort and tailor-made tourism. This agreement, part of the sales channel diversification strategy launched in 2024, will allow Veratour customers purchasing products from the GO WEST and GO EAST catalogs through travel agencies to benefit from the Lost Lug...

Concierge Index Reveals Luggage Issues During Summer 2024

ROME--(BUSINESS WIRE)--Data collected between June 1 and September 1, 2024, shows changes compared to previous years, with airports and airlines from developed countries at the center of passenger issues. Lufthansa and New York were the main contributors to the problems reported by passengers. Link to the report: https://www.sostravel.com/en/lost-luggage-concierge-index-summer-2024/ "During the summer of '23, it was emerging countries that dominated the map of airlines and destinations risky fo...
Back to Newsroom